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Results for Customer retention
Publications & Outputs
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, K.
,
Strobl, A.
,
Thurner, N.
&
Fuller, J.
,
16/03/2015
,
In:
Journal of Service Management.
26
,
1
,
p. 117-136
20 p.
Research output
:
Contribution to Journal/Magazine
›
Journal article
›
peer-review