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Results for Customer satisfaction

Publications & Outputs

  1. The effect of price on word of mouth: First time versus heavy repeat visitors

    Matzler, K., Teichmann, K., Strobl, A. & Partel, M., 28/02/2019, In : Tourism Management. 70, p. 453-459 7 p.

    Research output: Contribution to journalJournal article

  2. A Framework for Ranking Cloud Security Services

    Taha, A., Trapero, R., Luna, J., Suri, N., X., L. (ed.) & U., B. (ed.), 25/06/2017, 2017 IEEE International Conference on Services Computing (SCC). IEEE, p. 322-329 8 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

  3. SLA-Based Service Selection for Multi-Cloud Environments

    Taha, A., Manzoor, S., Suri, N., A.M., G. (ed.) & M., L. (ed.), 25/06/2017, 2017 IEEE International Conference on Edge Computing (EDGE). IEEE, p. 65-72 8 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

  4. Identifying and utilizing dependencies across cloud security services

    Taha, A., Metzler, P., Trapero, R., Luna, J. & Suri, N., 30/05/2016, ASIA CCS '16 Proceedings of the 11th ACM on Asia Conference on Computer and Communications Security. ACM, p. 329-340 12 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

  5. Switching experience, customer satisfaction, and switching costs in the ICT industry

    Matzler, K., Strobl, A., Thurner, N. & Fuller, J., 16/03/2015, In : Journal of Service Management. 26, 1, p. 117-136 20 p.

    Research output: Contribution to journalJournal article

  6. It is all about the emotional state: Managing tourists’ experiences

    Brunner-Sperdin, A., Peters, M. & Strobl, A., 03/2012, In : International Journal of Hospitality Management. 31, 1, p. 23-30 8 p.

    Research output: Contribution to journalJournal article