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Results for Switching costs

Publications & Outputs

  1. Switching experience, customer satisfaction, and switching costs in the ICT industry

    Matzler, K., Strobl, A., Thurner, N. & Fuller, J., 16/03/2015, In: Journal of Service Management. 26, 1, p. 117-136 20 p.

    Research output: Contribution to Journal/MagazineJournal articlepeer-review