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Results for new service development

Publications & Outputs

  1. New service development: managing the dynamic between services and operations resources

    Bonomi Santos, J. & Spring, M., 2013, In: International Journal of Operations and Production Management. 33, 7, p. 800-827 28 p.

    Research output: Contribution to Journal/Magazine › Journal article › peer-review

  2. Operations management perspectives on expert services

    Santos, J., 2013, Lancaster: Lancaster University. 286 p.

    Research output: Thesis › Doctoral Thesis