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Results for patient feedback

Publications & Outputs

  1. The patient is always right: A corpus-based analysis of the term ‘customer service’ in online patient feedback

    Evans, C., 2018.

    Research output: Contribution to conference - Without ISBN/ISSN Conference paper

  2. What does patient feedback reveal about the NHS? a mixed methods study of comments posted to the NHS Choices online service

    Brookes, G. & Baker, J. P., 1/04/2017, In : BMJ Open. 7, 4, 11 p.

    Research output: Contribution to journalJournal article