Results for service excellence

Publications & Outputs

1. On the meaning and use of excellence in the operations literature: a systematic review

   Thurer, M., Tomasevic, I., Stevenson, M., Fredendall, L. & Protzman III, C. W., 6/02/2018, (E-pub ahead of print) In: Total Quality Management and Business Excellence. 28 p.

   Research output: Contribution to Journal/Magazine › Journal article › peer-review