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Professor Angus Laing

Faculty Dean

  1. 2019
  2. Published

    Technology Push without a Patient Pull: Examining Digital Unengagement (DU) with Online Health Services

    Laing, A. W., 9/09/2019, In : European Journal of Marketing. 53, 9, p. 1701-1732 32 p.

    Research output: Contribution to journalJournal article

  3. 2018
  4. Published

    Evolving Roles and Structures of Triadic Engagement in Healthcare

    Keeling, D. I., Laing, A. W. & de Ruyter, K., 06/2018, In : Journal of Service Management. 29, 3, p. 352-377 26 p.

    Research output: Contribution to journalJournal article

  5. 2015
  6. Published

    Health communities as permissible space: supporting negotiation to challenge asymmetries

    Keeling, D. I., Laing, A. W. & Newholm, T., 03/2015, In : Psychology and Marketing. 32, 3, p. 303-318 16 p.

    Research output: Contribution to journalJournal article

  7. 2011
  8. Published

    A means-end analysis of consumers' perceptions of virtual world affordances for e-commerce

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A. & Langdridge, D., 2011, Human-Computer Interaction – INTERACT 2011. INTERACT 2011. Campos, P., Graham, N., Jorge, J., Nunes, N., Palanque, P. & Winckler, M. (eds.). Lisbon: Springer, p. 362-379 18 p. (Lecture Notes in Computer Science; vol. 6946).

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

  9. Published

    A multidimensional typology of customer relationships: From faltering to affective

    Dalziel, N., Harris, F. & Laing, A., 2011, In : International Journal of Bank Marketing. 29, 5, p. 398-432 35 p.

    Research output: Contribution to journalJournal article

  10. Published

    Design guidelines for B2C E-commerce in virtual worlds

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A., Langdridge, D. & NCR, M. R., 2011, BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon: BCS Learning and Development Limited, p. 441-442 2 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

  11. Published

    Investigating affordances of virtual worlds for real world B2C E-commerce

    Tran, M. Q., Minocha, S., Roberts, D., Laing, A., Langdridge, D. & NCR, M. R., 2011, BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction Newcastle-upon-Tyne, United Kingdom — July 04 - 08, 2011 . Swindon: BCS Learning and Development Limited, p. 520-525 6 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

  12. Published

    Virtual communities come of age: Parallel service, value, and propositions offered in communal online space

    Laing, A., Keeling, D. & Newholm, T., 2011, In : Journal of Marketing Management. 27, 3-4, p. 291-315 25 p.

    Research output: Contribution to journalJournal article

  13. 2010
  14. Published

    Space for change or changing spaces: Exploiting virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2010, Consuming Space: Placing Consumption in Perspective. Goodman, M. K. & Goodman, D. (eds.). London: Ashgate Publishing Ltd., p. 257-275 19 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

  15. 2009
  16. Published

    Contradictory spaces: Negotiating virtual spaces of consumption

    Laing, A., Newholm, T. & Hogg, G., 2009, In : Journal of Service Management. 20, 2, p. 227-245 19 p.

    Research output: Contribution to journalJournal article

  17. Published

    Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer

    Laing, A., Hogg, G., Newholm, T. & Keeling, D., 2009, The Consumer in Public Services: Choice, Values and Difference . Simmons, R., Powell, M. & Greener, I. (eds.). Bristol: Policy Press, p. 77-98 22 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNChapter

  18. 2008
  19. Published

    Re-conceptualising the professional service encounter: information empowered consumers and service relationships

    Laing, A. W. & Hogg, G., 1/12/2008, In : Journal of Customer Behaviour. 7, 4, p. 333-336 14 p.

    Research output: Contribution to journalJournal article

  20. Published

    Linking products to a cause or affinity group: Does this really make them more attractive to consumers?

    Mekonnen, A., Harris, F. & Laing, A., 2008, In : European Journal of Marketing. 42, 1-2, p. 135-153 19 p.

    Research output: Contribution to journalJournal article

  21. 2007
  22. Published

    Perception and provision of occupational health services in the UK

    Lian, P. C. S. & Laing, A. W., 10/2007, In : Occupational Medicine. 57, 7, p. 472-479 8 p.

    Research output: Contribution to journalJournal article

  23. Published

    Relationships in the purchasing of business to business professional services: The role of personal relationships

    Lian, P. C. S. & Laing, A. W., 08/2007, In : Industrial Marketing Management. 36, 6, p. 709-718 10 p.

    Research output: Contribution to journalJournal article

  24. Published

    Family purchase decision making: exploring child influence behaviour

    Thomson, E. S., Laing, A. W. & McKee, L., 07/2007, In : Journal of Consumer Behaviour. 6, 4, p. 182-202 21 p.

    Research output: Contribution to journalJournal article

  25. Published

    Consumers, channels and communication: Online and offline communication in service consumption

    van Dijk, G., Minocha, S. & Laing, A., 2007, In : Interacting with Computers. 19, 1, p. 7-19 13 p.

    Research output: Contribution to journalJournal article

  26. 2006
  27. Published

    Assumed empowerment: Consuming professional services in the knowledge economy

    Newholm, T., Laing, A. & Hogg, G., 2006, In : European Journal of Marketing. 40, 9-10, p. 994-1012 19 p.

    Research output: Contribution to journalJournal article

  28. Published

    Multi-channel consumer behavior: Online and offline travel preparations

    Van Dijk, G., Minocha, S. & Laing, A., 2006, CHI EA '06 CHI '06 Extended Abstracts on Human Factors in Computing Systems. New York: ACM, p. 1457-1462 6 p.

    Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

  29. 2005
  30. Published

    Regulating in the information society

    Laing, A. W., Newholm, T. & Hogg, G., 1/11/2005, In : Consumer Policy Review. 16, 6, p. 122-128 7 p.

    Research output: Contribution to journalJournal article

  31. Published

    Crisis of Confidence: Re-Narrating the Consumer-Professional Discourse

    Laing, A. W., Newholm, T. & Hogg, G., 2005, In : Advances in Consumer Research. 32, p. 514-521 8 p.

    Research output: Contribution to journalJournal article

  32. Published

    Inter-organisational relationships in professional services: Towards a typology of service relationships

    Laing, A. W. & Lian, P. C. S., 2005, In : Journal of Financial Services Marketing. 19, 2, p. 114-127 14 p.

    Research output: Contribution to journalJournal article

  33. Published

    The impact of the internet on professional relationships: The case of health care

    Laing, A., Hogg, G. & Winkelman, D., 2005, In : Service Industries Journal. 25, 5, p. 675-687 13 p.

    Research output: Contribution to journalJournal article

  34. 2004
  35. Published

    Public sector purchasing of health services: A comparison with private sector purchasing

    Lian, P. C. S. & Laing, A. W., 11/2004, In : Journal of Purchasing and Supply Management. 10, 6, p. 247-256 10 p.

    Research output: Contribution to journalJournal article

  36. Published

    Deconstructing Affinity Relationships: Consumers and Affinity Marketing

    Laing, A. W., Harris, F. & Mekonnen, A., 1/07/2004, In : Journal of Customer Behaviour. 3, 2, p. 215-228 14 p.

    Research output: Contribution to journalJournal article

  37. Published

    Healthcare and the information revolution: Re-configuring the healthcare service encounter

    Laing, A., Hogg, G. & Winkelman, D., 2004, In : Health Services Management Research. 17, 3, p. 188-199 12 p.

    Research output: Contribution to journalJournal article

  38. Published

    Talking Together: Consumer Communities and Health Care

    Hogg, G., Laing, A. W. & Newholm, T., 2004, In : Advances in Consumer Research. 31, p. 67-73 7 p.

    Research output: Contribution to journalJournal article

  39. Published

    The role of professional expertise in the purchasing of health services

    Lian, P. C. S. & Laing, A. W., 2004, In : Health Services Management Research. 17, 2, p. 110-120 11 p.

    Research output: Contribution to journalJournal article

  40. 2003
  41. Published

    “The Net Generation”: Children and Young People, the Internet and Online Shopping

    Thomson, E. S. & Laing, A. W., 1/04/2003, In : Journal of Marketing Management. 19, 3-4, p. 491-512 22 p.

    Research output: Contribution to journalJournal article

  42. Published

    Marketing in the public sector: Towards a typology of public services

    Laing, A., 2003, In : Marketing Theory. 3, 4, p. 427-445 19 p.

    Research output: Contribution to journalJournal article

  43. Published

    The professional service encounter in the age of the Internet: An exploratory study

    Hogg, G., Laing, A. & Winkelman, D., 2003, In : Journal of Financial Services Marketing. 17, 5, p. 476-494 19 p.

    Research output: Contribution to journalJournal article

  44. 2002
  45. Published

    Political exhortation, patient expectation and professional execution: Perspectives on the consumerization of health care

    Laing, A. & Hogg, G., 06/2002, In : British Journal of Management. 13, 2, p. 173-188 16 p.

    Research output: Contribution to journalJournal article

  46. Published

    Predicting a diverse future: Directions and issues in the marketing of services

    Laing, A., Lewis, B., Foxall, G. & Hogg, G., 1/05/2002, In : European Journal of Marketing. 36, 4, p. 479-494 16 p.

    Research output: Contribution to journalJournal article

  47. Published

    Meeting patient expectations: Healthcare professionals and service re-engineering

    Laing, A. W., 2002, In : Health Services Management Research. 15, 3, p. 165-172 8 p.

    Research output: Contribution to journalJournal article

  48. 2001
  49. Published

    Willing Volunteers or Unwilling Conscripts? Professionals and Marketing in Service Organisations

    Laing, A. & McKee, L., 1/06/2001, In : Journal of Marketing Management. 17, 5-6, p. 559-575 17 p.

    Research output: Contribution to journalJournal article

  50. 2000
  51. Published

    Structuring the marketing function in complex professional service organizations

    Laing, A. W. & McKee, L., 1/06/2000, In : European Journal of Marketing. 34, 5/6, p. 576-597 22 p.

    Research output: Contribution to journalJournal article

  52. Published

    Inter-Organisational Relationships in Professional Services: Towards a Typology of Inter-Organisational Relationships

    Laing, A. W. & Lian, P. C. S., 2000, Institute for the Study of Business Markets. 30 p.

    Research output: Book/Report/ProceedingsCommissioned report

  53. 1998
  54. Published

    The buying centre: Patterns of structure and interaction in primary health care

    Laing, A. W., Cotton, S., Joshi, R., Marnoch, G., McKee, L. & Reid, J., 1998, In : Service Industries Journal. 18, 3, p. 20-37 18 p.

    Research output: Contribution to journalJournal article

  55. 1997
  56. Published

    Consumer behaviour and the purchasing of dental services: Influences on selection and evaluation of health care services

    Laing, A. W. & Brown, A. J., 10/1997, In : International Journal of Nonprofit and Voluntary Sector Marketing. 2, 4, p. 342-352 11 p.

    Research output: Contribution to journalJournal article

  57. Published

    Patterns of inter-organizational purchasing: Evolution of consortia-based purchasing amongst GP fundholders

    Laing, A. & Cotton, S., 06/1997, In : European Journal of Purchasing and Supply Management. 3, 2, p. 83-91 9 p.

    Research output: Contribution to journalJournal article

  58. Published

    Matching structure and strategy: Towards a market orientation in health care

    Laing, A. W. & Galbraith, A., 05/1997, In : International Journal of Nonprofit and Voluntary Sector Marketing. 2, 2, p. 114-124 11 p.

    Research output: Contribution to journalJournal article

  59. Published

    Administration to innovation: the evolving management challenge in primary care

    Laing, A., Marnoch, G., McKee, L., Joshi, R. & Reid, J., 1997, In : Journal of Management in Medicine . 11, 2, p. 71-87 17 p.

    Research output: Contribution to journalJournal article

  60. Published

    Partnerships in purchasing: Development of consortium-based purchasing among GP fundholders

    Laing, A. & Cotton, S., 1997, In : Health Services Management Research. 10, 4, p. 245-254 10 p.

    Research output: Contribution to journalJournal article

  61. 1996
  62. Published

    Developing a market orientation in the Health Service: a survey of acute NHS Trusts in Scotland

    Laing, A. W. & Galbraith, A., 1996, In : Journal of Management in Medicine . 10, 4, p. 24-35 12 p.

    Research output: Contribution to journalJournal article

  63. Published

    Marketing. Kwik off the mark.

    Galbraith, A. & Laing, A., 1996, In : Health Service Journal. 106, 5494, p. 35 1 p.

    Research output: Contribution to journalJournal article

  64. Published

    Purchasing health care services: Information sources and decisional criteria

    Laing, A. W. & Cotton, S., 1996, In : Journal of Marketing Management. 12, 8, p. 719-734 16 p.

    Research output: Contribution to journalJournal article

  65. 1995
  66. Published

    Managing capacity and demand in a resource constrained environment: lessons for the NHS?

    Laing, A. W. & Shiroyama, C., 1995, In : Journal of Management in Medicine . 9, 5, p. 51-67 17 p.

    Research output: Contribution to journalJournal article

  67. Published

    Strategic marketing in the NHS: Kwik-health NHS Trust

    Laing, A. W. & Galbraith, A., 1995, In : Journal of Management in Medicine . 9, 2, p. 6-13 8 p.

    Research output: Contribution to journalJournal article

  68. Published

    The marketing of financial services to independent distributors

    Laing, A., 1995, In : Journal of Financial Services Marketing. 9, 4, p. 6-18 13 p.

    Research output: Contribution to journalJournal article

  69. Published

    Towards an understanding of health care purchasing: The purchasing behaviour of general practice fundholders

    Laing, A. & Cotton, S., 1995, In : Journal of Marketing Management. 11, 6, p. 583-600 18 p.

    Research output: Contribution to journalJournal article

  70. 1994
  71. Published

    Distribution of Life Assurance and Investment Products: The Scottish Mutual Life Assurance Industry

    Laing, A. W., 1994, In : International Journal of Bank Marketing. 12, 4, p. 25-31 7 p.

    Research output: Contribution to journalJournal article

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