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Dr Casey Cross

Senior Teaching Fellow

Casey Cross

The Management School



Tel: +44 1524 592709


Dr Casey Cross SFHEA is a Senior Teaching Fellow in the Department of Management Science and Associate Dean for Undergraduate Education within the Management School.

Casey’s research interests focus on complexity and problem solving with a particular interest in the pedagogy of teaching Soft Systems Methodology (SSM) and the role of Systems approaches in curriculum development for both face to face and online teaching materials particularly curriculum design and development. A long standing character of Casey’s approach is the use of technology led initiatives in enabling effective learning. Casey has been a leading player in the use of e-pedagogy within Lancaster University.

She currently co-leads a new cross faculty teaching and learning initiative (Teach-Learn-Share) which aims to create opportunities and for sharing good practice about Teaching and Learning.

Professional Role


2018 - Present Associate Dean for Undergraduate Education 


Director: BSc Business Studies (2016-2018)

Director: MSc e-Business & Innovation (2012 - 2016)

Director: Doctoral Research Skills Training (2009 - 2015)

Director: PgCert in Commercial Excellence (2011- 2012)

Sunway University Relationship Manager (2007-2012)

Director of e-Learning for the Northern Leadership Academy (2006-2007)

Learning Gateway Manager for the Centre for Excellence in Leadership (2004-2006)


Current Teaching

Problem Structuring Methods: Problem Solving Skills for Consulants, Managing Complexity, Business Analysis and Process Consulting.

Qualitative Research: Introduction to Business Management Research, Research Philosophy and Methods, Qualitative Methodologies and Methods

Academic Practice: Critical Reading, Writing and Thinking Skills

External Roles

2018-Present Leeds University Business School External Examiner.  BSc Management

2016 - 2019 Programme Consultant at Blackburn College:

FdA and BA (Hons) Business Studies

FdA and BA (Hons) Business Accounting

BA (Hons) Business with Management

BA (Hons) Business with Management (industry year)

Additional Information

Awards and Nominations:

2018  Nomination:  Lancaster Pilkington Award

2016:  Award: Teacher of the Year.  Lancaster University Schools Deans Awards

Research Interests

Research interests focus on the practice of problem solving and complexity in organisations.

In particular  the application of Soft Systems Methodology to problem situations. 

I also have research interests in the pedadogy of e-learning in Higher Education and Education 3.0.

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