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Service Supply Chains: Introducing the Special Topic Forum

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published
<mark>Journal publication date</mark>1/10/2012
<mark>Journal</mark>Journal of Supply Chain Management
Issue number4
Volume48
Number of pages5
Pages (from-to)3-7
Publication StatusPublished
<mark>Original language</mark>English

Abstract

This article introduces the Special Topic Forum (STF) on Service Supply Chains (SSC). A fundamental purpose of the STF is to more clearly define the field of SSC research and to provide conceptual foundations, as well as empirical observations. A review of SSC literature shows three perspectives of SSC research that correspond to the source-make-deliver processes from the well-known supply chain operations reference (SCOR) model. The STF contains articles that assume each of the three SSC perspectives: sourcing of services, making services, and services involved in product delivery. A fourth paper introduces a newer perspective in which the customer is the center of a network of interrelated service providers. This STF can serve as a springboard for future SSC research.