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Adopting and Implementing Enterprise Systems in Chinese SMEs: An ANT Perspective

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paperpeer-review

Published
Publication date26/06/2018
Host publicationPACIS 2018 - Opportunities and Challenges for the Digitized Society: Are We Ready?
PublisherAssociation for Information Systems
ISBN (electronic)9780996683166
<mark>Original language</mark>English
EventThe 22nd Pacific Asia Conference on Information Systems (PACIS 2018) - Yokohama, Japan
Duration: 26/06/201830/06/2018
Conference number: 22nd

Conference

ConferenceThe 22nd Pacific Asia Conference on Information Systems (PACIS 2018)
Abbreviated titlePACIS 2018
Country/TerritoryJapan
CityYokohama
Period26/06/1830/06/18

Conference

ConferenceThe 22nd Pacific Asia Conference on Information Systems (PACIS 2018)
Abbreviated titlePACIS 2018
Country/TerritoryJapan
CityYokohama
Period26/06/1830/06/18

Abstract

Enterprise systems (ES) are a priority in China. The main literature on ES is dominated by survey-based research on large Western firms, which typically focus on the user firm only and on the before-and-after effects of implementation. Analyses using critical success factors and technology adoption theories feature widely. China-based research on ES although growing is relatively limited and is significantly influenced by Western-based approaches. In contrast, this research examines ES adoption and implementation in Chinese SMEs from a continuous, process perspective using four case studies. It argues that ES adoption and implementation is a complex process that involves multiple stakeholders, and exploring the interplay among them explains why and how an ES is adopted and implemented. Actor-network theory (ANT) informs the main analysis. Importantly, the unit of analysis (UOA) is the user-SME and the technology provider combined. The findings challenge the dominant user-centred adoption theories and the importance of the technology provider in the sociotechnical role.