Are people the key to enabling collaborative smart logistics?

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FTC2050_challenges_design_urban_freight_traffic_controllers
Rights statement: © Owner/Author, 2017. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in CHI EA '17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems http://dx.doi.org/10.1145/3027063.3053128
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Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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10.1145/3027063.3053128
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Keywords

Smart Logistics, Sustainable Transport, Tacit Knowledge, Qualitative research

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Publication date	6/05/2017
Host publication	CHI EA '17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems
Place of Publication	New York
Publisher	ACM
Pages	1494-1499
Number of pages	6
ISBN (Print)	9781450346566
<mark>Original language</mark>	English

Abstract

The number of parcels delivered is growing annually, with a 15.7% increase to 1 billion parcel deliveries in the UK in 2015. We introduce Freight Traffic Control 2050 which is exploring how to transform last-mile urban freight through “collaborative logistics”. Based on our ethnographic fieldwork, we introduce the context and challenges in this domain. We highlight the value of experience and tacit knowledge, and the importance of approaching this domain from a socio-technical perspective. We offer a selection of early challenges identified as a starting point for discussion within the HCI community.

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© Owner/Author, 2017. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in CHI EA '17 Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems http://dx.doi.org/10.1145/3027063.3053128

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