Rights statement: This is the author’s version of a work that was accepted for publication in Personality and Individual Differences. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Personality and Individual Differences, 116, 2017 DOI: 10.1016/j.paid.2017.04.015
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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - Are the emotionally intelligent good citizens or counterproductive?
T2 - a meta-analysis of emotional intelligence and its relationships with organizational citizenship behavior and counterproductive work behavior
AU - Miao, Chao
AU - Humphrey, Ronald H.
AU - Qian, Shanshan
N1 - This is the author’s version of a work that was accepted for publication in Personality and Individual Differences. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Personality and Individual Differences, 116, 2017 DOI: 10.1016/j.paid.2017.04.015
PY - 2017/10/1
Y1 - 2017/10/1
N2 - This research project examines whether emotional intelligence (EI) is related to organizational citizenship behavior (OCB) and counterproductive work behavior (CWB). A key question concerns the degree to which EI is related to OCB and CWB after controlling for other established predictors. The study uses meta-analytical summaries of existing research (for EI-OCB, k = 68, N = 16,386; for EI-CWB, k = 17, N = 3914). It uses meta-analytical controls to obtain the best estimates of effect sizes, incremental validity, and relative importance. This meta-analysis found that EI is positively associated with OCB and negatively related to CWB. When controlling for ability measures of EI, the Big Five personality measures, general self-efficacy, cognitive intelligence, and self-rated performance, both self-report measures of EI and mixed competency measures of EI show incremental validity and relative importance in predicting OCB and CWB. An analysis of self-report EI found that the effects of EI on OCB and CWB are stronger in health care and service industries than in industries where emotional labor demands are lower. The results imply that organizations can increase OCB and reduce CWB by recruiting employees high in EI and by training employees in emotional competencies.
AB - This research project examines whether emotional intelligence (EI) is related to organizational citizenship behavior (OCB) and counterproductive work behavior (CWB). A key question concerns the degree to which EI is related to OCB and CWB after controlling for other established predictors. The study uses meta-analytical summaries of existing research (for EI-OCB, k = 68, N = 16,386; for EI-CWB, k = 17, N = 3914). It uses meta-analytical controls to obtain the best estimates of effect sizes, incremental validity, and relative importance. This meta-analysis found that EI is positively associated with OCB and negatively related to CWB. When controlling for ability measures of EI, the Big Five personality measures, general self-efficacy, cognitive intelligence, and self-rated performance, both self-report measures of EI and mixed competency measures of EI show incremental validity and relative importance in predicting OCB and CWB. An analysis of self-report EI found that the effects of EI on OCB and CWB are stronger in health care and service industries than in industries where emotional labor demands are lower. The results imply that organizations can increase OCB and reduce CWB by recruiting employees high in EI and by training employees in emotional competencies.
KW - Emotional intelligence
KW - Organizational citizenship behavior
KW - Counterproductive work behavior
KW - Meta-analysis
KW - Emotional labor
U2 - 10.1016/j.paid.2017.04.015
DO - 10.1016/j.paid.2017.04.015
M3 - Journal article
VL - 116
SP - 144
EP - 156
JO - Personality and Individual Differences
JF - Personality and Individual Differences
SN - 0191-8869
ER -