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At home with users: a comparative view of Living Labs

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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At home with users: a comparative view of Living Labs. / Ley, Benedikt; Ogonowski, Corinna; Mu, Mu et al.
In: Interacting with Computers, Vol. 27, No. 1, 2015, p. 21-35.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Ley, B, Ogonowski, C, Mu, M, Hess, J, Race, N, Randall, D, Rouncefield, M & Wulf, V 2015, 'At home with users: a comparative view of Living Labs', Interacting with Computers, vol. 27, no. 1, pp. 21-35. https://doi.org/10.1093/iwc/iwu025

APA

Ley, B., Ogonowski, C., Mu, M., Hess, J., Race, N., Randall, D., Rouncefield, M., & Wulf, V. (2015). At home with users: a comparative view of Living Labs. Interacting with Computers, 27(1), 21-35. https://doi.org/10.1093/iwc/iwu025

Vancouver

Ley B, Ogonowski C, Mu M, Hess J, Race N, Randall D et al. At home with users: a comparative view of Living Labs. Interacting with Computers. 2015;27(1):21-35. Epub 2014 Jul 29. doi: 10.1093/iwc/iwu025

Author

Ley, Benedikt ; Ogonowski, Corinna ; Mu, Mu et al. / At home with users : a comparative view of Living Labs. In: Interacting with Computers. 2015 ; Vol. 27, No. 1. pp. 21-35.

Bibtex

@article{23dee47a0d994a3a8bb1c93066f7a885,
title = "At home with users: a comparative view of Living Labs",
abstract = "Living Labs provide a {\textquoteleft}human-centric{\textquoteright} research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.",
keywords = "user studies , field studies , empirical studies in HCI , interaction design process and methods , participatory design",
author = "Benedikt Ley and Corinna Ogonowski and Mu Mu and Jan Hess and Nicholas Race and David Randall and Mark Rouncefield and Volker Wulf",
year = "2015",
doi = "10.1093/iwc/iwu025",
language = "English",
volume = "27",
pages = "21--35",
journal = "Interacting with Computers",
issn = "0953-5438",
publisher = "Oxford University Press",
number = "1",

}

RIS

TY - JOUR

T1 - At home with users

T2 - a comparative view of Living Labs

AU - Ley, Benedikt

AU - Ogonowski, Corinna

AU - Mu, Mu

AU - Hess, Jan

AU - Race, Nicholas

AU - Randall, David

AU - Rouncefield, Mark

AU - Wulf, Volker

PY - 2015

Y1 - 2015

N2 - Living Labs provide a ‘human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.

AB - Living Labs provide a ‘human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.

KW - user studies

KW - field studies

KW - empirical studies in HCI

KW - interaction design process and methods

KW - participatory design

U2 - 10.1093/iwc/iwu025

DO - 10.1093/iwc/iwu025

M3 - Journal article

VL - 27

SP - 21

EP - 35

JO - Interacting with Computers

JF - Interacting with Computers

SN - 0953-5438

IS - 1

ER -