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Behaviour analysis across different types of Enterprise Online Communities

Research output: Contribution in Book/Report/ProceedingsPaper

Published

  • Matthew Rowe
  • Miriam Fernandez
  • Harith Alani
  • Inbal Ronen
  • Conor Hayes
  • Marcel Karnstedt
Publication date1/06/2012
Host publicationACM Web Science2012 : Conference Proceedings
Place of publicationNew York
PublisherACM Press
Pages387-396
Number of pages10
ISBN (Print)978-1-4503-1228-8
Original languageEnglish

Conference

ConferenceWeb Science Conference
CountryUnited States
Period22/06/12 → …

Conference

ConferenceWeb Science Conference
CountryUnited States
Period22/06/12 → …

Abstract

Online communities in the enterprise are designed to fulfil some economic purpose, for example for supporting products or enabling work-collaboration between knowledge workers.
The intentions of such communities allow them to be labelled based on their type - i.e. communities of practice, team communities, technical support communities, etc. Despite the disparate nature and explicit intention of community types, little is known of how the types differ in terms of a) the participation and activity, and b) the behaviour of community users. Such insights could provide community
managers with an understanding of normality and a diagnosis of healthiness in their community, given its type and corresponding user needs. In this paper, we present an empirical analysis of community types from the enterprise social software system IBM Connections. We assess the micro (userlevel) and macro (community-level) characteristics of differing community types and identify key differences in the behaviour that users exhibit in these communities. We further
qualify our empirical findings with user questionnaires by identifying links between the objectives of the users and the characteristics of the community types.