Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Consumers in the knowledge-based economy : what creates and/or constitutes consumer vulnerability in the KBE.
AU - Hogg, Margaret K.
AU - Howells, Geraint
AU - Milman, David
PY - 2007/6
Y1 - 2007/6
N2 - We reflect on the issues which emerged from an interdisciplinary workshop held under the aegis of the Institute for Advanced Studies (IAS), Lancaster University in April 2006 about the Knowledge-Based Economy (KBE). The workshop addressed the question: What creates or constitutes consumer vulnerability in the KBE within the context of financial services? Discussion revolved around four themes: Firstly, setting debates about KBE in a historical context; secondly, identifying the disciplinary perspective for constructing the consumer (e.g., economic, legal); thirdly defining vulnerability without encompassing more than 70% of the population; and finally evaluating the government’s role in consumer welfare and education in the KBE. Directions for future research were identified.
AB - We reflect on the issues which emerged from an interdisciplinary workshop held under the aegis of the Institute for Advanced Studies (IAS), Lancaster University in April 2006 about the Knowledge-Based Economy (KBE). The workshop addressed the question: What creates or constitutes consumer vulnerability in the KBE within the context of financial services? Discussion revolved around four themes: Firstly, setting debates about KBE in a historical context; secondly, identifying the disciplinary perspective for constructing the consumer (e.g., economic, legal); thirdly defining vulnerability without encompassing more than 70% of the population; and finally evaluating the government’s role in consumer welfare and education in the KBE. Directions for future research were identified.
KW - Consumer - Vulnerability - Knowledge-Based Economy - Information - Education
U2 - 10.1007/s10603-007-9030-9
DO - 10.1007/s10603-007-9030-9
M3 - Journal article
VL - 30
SP - 151
EP - 158
JO - Journal of Consumer Policy
JF - Journal of Consumer Policy
SN - 0168-7034
IS - 2
ER -