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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Decision inertia in critical incidents
AU - Power, Nicola
AU - Alison, Laurence
PY - 2019/7/1
Y1 - 2019/7/1
N2 - When presented with competing options, critical incident decision makers often struggle to commit to a choice (in particular when all options appear to yield negative consequences). Despite being motivated to take action in disasters, terrorism, major investigations, and complex political interventions, decision makers can become inert, looping between phases of situation assessment, option generation, and option evaluation. This “looping” is functionally redundant when it persists until they have lost the opportunity to take action. We define this as “decision inertia”: the result of a process of (redundant) deliberation over possible options and in the absence of any further useful information. In the context of critical incidents (political, security, military, law enforcement) we have discovered that rather than disengaging and avoiding difficult choices, decision makers are acutely aware of the negative consequences that might arise if they failed to decide (i.e., the incident would escalate). The sensitization to possible future outcomes leads to intense deliberation over possible choices and their consequences and, ultimately, can result in a failure to take any action in time (or at all). We (i) discuss decision inertia as a novel psychological process of redundant deliberation during crises; (ii) define the concept and discuss the emerging studies in support of our tentative hypotheses regarding how the cognitively active process of deliberation can result in complete behavioral inactivity; and (iii) suggest recommendations and interventions for combatting inertia
AB - When presented with competing options, critical incident decision makers often struggle to commit to a choice (in particular when all options appear to yield negative consequences). Despite being motivated to take action in disasters, terrorism, major investigations, and complex political interventions, decision makers can become inert, looping between phases of situation assessment, option generation, and option evaluation. This “looping” is functionally redundant when it persists until they have lost the opportunity to take action. We define this as “decision inertia”: the result of a process of (redundant) deliberation over possible options and in the absence of any further useful information. In the context of critical incidents (political, security, military, law enforcement) we have discovered that rather than disengaging and avoiding difficult choices, decision makers are acutely aware of the negative consequences that might arise if they failed to decide (i.e., the incident would escalate). The sensitization to possible future outcomes leads to intense deliberation over possible choices and their consequences and, ultimately, can result in a failure to take any action in time (or at all). We (i) discuss decision inertia as a novel psychological process of redundant deliberation during crises; (ii) define the concept and discuss the emerging studies in support of our tentative hypotheses regarding how the cognitively active process of deliberation can result in complete behavioral inactivity; and (iii) suggest recommendations and interventions for combatting inertia
KW - decision inertia
KW - decision avoidance
KW - redundant deliberation
KW - anticipated consequences
KW - uncertainty
U2 - 10.1027/1016-9040/a000320
DO - 10.1027/1016-9040/a000320
M3 - Journal article
VL - 24
SP - 209
EP - 218
JO - European Psychologist
JF - European Psychologist
SN - 1016-9040
IS - 3
ER -