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    Rights statement: This is the author’s version of a work that was accepted for publication in International Journal of Information Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in International Journal of Information Management 40, 2018 DOI: 10.1016/j.ijinfomgt.2018.01.009

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Does knowledge retrieval improve work efficiency?: An investigation under multiple systems use

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Does knowledge retrieval improve work efficiency? An investigation under multiple systems use. / Sutanto, Juliana; Liu, Yi; Grigore, Mihai et al.
In: International Journal of Information Management, Vol. 40, 06.2018, p. 42-53.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Sutanto, J, Liu, Y, Grigore, M & Lemmik, R 2018, 'Does knowledge retrieval improve work efficiency? An investigation under multiple systems use', International Journal of Information Management, vol. 40, pp. 42-53. https://doi.org/10.1016/j.ijinfomgt.2018.01.009

APA

Sutanto, J., Liu, Y., Grigore, M., & Lemmik, R. (2018). Does knowledge retrieval improve work efficiency? An investigation under multiple systems use. International Journal of Information Management, 40, 42-53. https://doi.org/10.1016/j.ijinfomgt.2018.01.009

Vancouver

Sutanto J, Liu Y, Grigore M, Lemmik R. Does knowledge retrieval improve work efficiency? An investigation under multiple systems use. International Journal of Information Management. 2018 Jun;40:42-53. Epub 2018 Feb 3. doi: 10.1016/j.ijinfomgt.2018.01.009

Author

Sutanto, Juliana ; Liu, Yi ; Grigore, Mihai et al. / Does knowledge retrieval improve work efficiency? An investigation under multiple systems use. In: International Journal of Information Management. 2018 ; Vol. 40. pp. 42-53.

Bibtex

@article{a0e77b955d544da692b456ecd1fb22b7,
title = "Does knowledge retrieval improve work efficiency?: An investigation under multiple systems use",
abstract = "Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers{\textquoteright} knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers{\textquoteright} biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.",
keywords = "Knowledge management system, Knowledge retrieval, Uses and gratifications, Sunk cost, Work efficiency",
author = "Juliana Sutanto and Yi Liu and Mihai Grigore and Rivo Lemmik",
note = "This is the author{\textquoteright}s version of a work that was accepted for publication in International Journal of Information Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in International Journal of Information Management 40, 2018 DOI: 10.1016/j.ijinfomgt.2018.01.009",
year = "2018",
month = jun,
doi = "10.1016/j.ijinfomgt.2018.01.009",
language = "English",
volume = "40",
pages = "42--53",
journal = "International Journal of Information Management",
issn = "0268-4012",
publisher = "Elsevier Limited",

}

RIS

TY - JOUR

T1 - Does knowledge retrieval improve work efficiency?

T2 - An investigation under multiple systems use

AU - Sutanto, Juliana

AU - Liu, Yi

AU - Grigore, Mihai

AU - Lemmik, Rivo

N1 - This is the author’s version of a work that was accepted for publication in International Journal of Information Management. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in International Journal of Information Management 40, 2018 DOI: 10.1016/j.ijinfomgt.2018.01.009

PY - 2018/6

Y1 - 2018/6

N2 - Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers’ knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers’ biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.

AB - Organizations encourage active knowledge retrieval from knowledge management systems; however, this does not always lead to higher work efficiency. Anchoring on uses and gratifications theory and psychology of sunk cost, this study investigates knowledge workers’ knowledge retrieval behavior and its subsequent impact on their work efficiency under three knowledge management systems, which differ in the creators of the systems and their related contents. Survey and interview data were collected from an IT call-center company. The results show knowledge workers who actively retrieved knowledge from the organization-created system that contains self-created content exhibited higher work efficiency. The results also show they obtained gratifications from actively retrieving knowledge from a self-made system; however, due to the workers’ biased perceptions toward that system, knowledge retrieval from a self-made system did not induce higher work efficiency. The findings provide organizations suggestions for designing knowledge management systems and their related contents.

KW - Knowledge management system

KW - Knowledge retrieval

KW - Uses and gratifications

KW - Sunk cost

KW - Work efficiency

U2 - 10.1016/j.ijinfomgt.2018.01.009

DO - 10.1016/j.ijinfomgt.2018.01.009

M3 - Journal article

VL - 40

SP - 42

EP - 53

JO - International Journal of Information Management

JF - International Journal of Information Management

SN - 0268-4012

ER -