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  • Shen_Hu_Translocal_emotional_reflexivity

    Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Social and Cultural Geography on 29/05/2020, available online:  https://www.tandfonline.com/doi/full/10.1080/14649365.2020.1769168

    Accepted author manuscript, 355 KB, PDF document

    Embargo ends: 29/05/21

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Emotional labour in a translocal context: Rural migrant workers in China’s service sector

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Emotional labour in a translocal context : Rural migrant workers in China’s service sector. / Shen, Yang; Hu, Yang.

In: Social and Cultural Geography, 29.05.2020.

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@article{53cdcca2664f41c4a956e9b8f078d4b2,
title = "Emotional labour in a translocal context: Rural migrant workers in China{\textquoteright}s service sector",
abstract = "The service industry is a major pillar of China{\textquoteright}s urban economy. Rural migrant workers form the backbone workforce in China{\textquoteright}s urban service sector. Despite much attention to the work and life of rural migrants in Chinese cities, urban employers{\textquoteright} regulation and rural migrants{\textquoteright} performance of emotional labour in the service sector remain understudied. Drawing on participant observation and in-depth interviews over eight years, we examine how urban employer and rural migrant workers relationally navigate intersecting emotional and migration regimes to contest, (re)produce and (re)configure rural migrants{\textquoteright} power and status in the urban space. We develop the conceptualization of {\textquoteleft}translocal emotional reflexivity{\textquoteright} to elucidate multiplicated emotional regimes and subjectivities between places of origin and arrival, as well as how emotional reflexivity is mobilized to regulate, navigate and negotiate conflictual translocal emotional subjectivities. We discuss the {\textquoteleft}institutionalized individualization{\textquoteright} of emotional labour—a process in which an employer systematically engineers a sense of emotional agency for workers to reimagine, re-appropriate and individualize their emotional performance to serve institutional aims—as a distinctive feature of how the regulation and performance of emotional labour has evolved over the past decade in China.",
keywords = "China, emotional labour, inequality, migration, reflexivity, service sector, translocality",
author = "Yang Shen and Yang Hu",
note = "This is an Accepted Manuscript of an article published by Taylor & Francis in Social and Cultural Geography on 29/05/2020, available online:  https://www.tandfonline.com/doi/full/10.1080/14649365.2020.1769168",
year = "2020",
month = may
day = "29",
doi = "10.1080/14649365.2020.1769168",
language = "English",
journal = "Social and Cultural Geography",
issn = "1464-9365",
publisher = "Routledge",

}

RIS

TY - JOUR

T1 - Emotional labour in a translocal context

T2 - Rural migrant workers in China’s service sector

AU - Shen, Yang

AU - Hu, Yang

N1 - This is an Accepted Manuscript of an article published by Taylor & Francis in Social and Cultural Geography on 29/05/2020, available online:  https://www.tandfonline.com/doi/full/10.1080/14649365.2020.1769168

PY - 2020/5/29

Y1 - 2020/5/29

N2 - The service industry is a major pillar of China’s urban economy. Rural migrant workers form the backbone workforce in China’s urban service sector. Despite much attention to the work and life of rural migrants in Chinese cities, urban employers’ regulation and rural migrants’ performance of emotional labour in the service sector remain understudied. Drawing on participant observation and in-depth interviews over eight years, we examine how urban employer and rural migrant workers relationally navigate intersecting emotional and migration regimes to contest, (re)produce and (re)configure rural migrants’ power and status in the urban space. We develop the conceptualization of ‘translocal emotional reflexivity’ to elucidate multiplicated emotional regimes and subjectivities between places of origin and arrival, as well as how emotional reflexivity is mobilized to regulate, navigate and negotiate conflictual translocal emotional subjectivities. We discuss the ‘institutionalized individualization’ of emotional labour—a process in which an employer systematically engineers a sense of emotional agency for workers to reimagine, re-appropriate and individualize their emotional performance to serve institutional aims—as a distinctive feature of how the regulation and performance of emotional labour has evolved over the past decade in China.

AB - The service industry is a major pillar of China’s urban economy. Rural migrant workers form the backbone workforce in China’s urban service sector. Despite much attention to the work and life of rural migrants in Chinese cities, urban employers’ regulation and rural migrants’ performance of emotional labour in the service sector remain understudied. Drawing on participant observation and in-depth interviews over eight years, we examine how urban employer and rural migrant workers relationally navigate intersecting emotional and migration regimes to contest, (re)produce and (re)configure rural migrants’ power and status in the urban space. We develop the conceptualization of ‘translocal emotional reflexivity’ to elucidate multiplicated emotional regimes and subjectivities between places of origin and arrival, as well as how emotional reflexivity is mobilized to regulate, navigate and negotiate conflictual translocal emotional subjectivities. We discuss the ‘institutionalized individualization’ of emotional labour—a process in which an employer systematically engineers a sense of emotional agency for workers to reimagine, re-appropriate and individualize their emotional performance to serve institutional aims—as a distinctive feature of how the regulation and performance of emotional labour has evolved over the past decade in China.

KW - China

KW - emotional labour

KW - inequality

KW - migration

KW - reflexivity

KW - service sector

KW - translocality

U2 - 10.1080/14649365.2020.1769168

DO - 10.1080/14649365.2020.1769168

M3 - Journal article

JO - Social and Cultural Geography

JF - Social and Cultural Geography

SN - 1464-9365

ER -