TY - GEN

T1 - Emotionally intelligent employees are a competitive advantage

AU - Humphrey, Ronald

AU - Miao, Chao

AU - Qian, Shanshan

PY - 2017/12/13

Y1 - 2017/12/13

N2 - In today’s hypercompetitive world, it is more important than ever to have highly engaged, committed workers. Employees with high job satisfaction and organisational commitment have higher job performance. Satisfied people are more productive. Moreover, employees with high job satisfaction and organisational commitment have lower turnover intentions. This can keep costly turnover down and help organisations retain knowledgeable, well-trained, and experienced staff.People with high job satisfaction also have better physical and mental health, and this is good for both the employees and the company, keeping down absenteeism and reducing health insurance costs.The multiple benefits of job satisfaction raise the question: What leads to satisfied employees? While a variety of personality traits are related to job satisfaction, our research provides compelling evidence that emotional intelligence is the most important personality predictor of job satisfaction, organisational commitment, and turnover intentions. Organisations that recruit emotionally intelligent employees will have an advantage over the competition. Moreover, because emotional competencies and skills can be developed, our research suggests practical ways that organisations can use to increase their existing employees’ job satisfaction, commitment, and productivity.

AB - In today’s hypercompetitive world, it is more important than ever to have highly engaged, committed workers. Employees with high job satisfaction and organisational commitment have higher job performance. Satisfied people are more productive. Moreover, employees with high job satisfaction and organisational commitment have lower turnover intentions. This can keep costly turnover down and help organisations retain knowledgeable, well-trained, and experienced staff.People with high job satisfaction also have better physical and mental health, and this is good for both the employees and the company, keeping down absenteeism and reducing health insurance costs.The multiple benefits of job satisfaction raise the question: What leads to satisfied employees? While a variety of personality traits are related to job satisfaction, our research provides compelling evidence that emotional intelligence is the most important personality predictor of job satisfaction, organisational commitment, and turnover intentions. Organisations that recruit emotionally intelligent employees will have an advantage over the competition. Moreover, because emotional competencies and skills can be developed, our research suggests practical ways that organisations can use to increase their existing employees’ job satisfaction, commitment, and productivity.

KW - Emotional intelligence

KW - Job satisfaction

M3 - Other contribution

PB - London School of Economics Business Review.

ER -