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Enterprise Contested: Betwixt and Between the Discourses of Career and Enterprise in a UK Bank

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Enterprise Contested: Betwixt and Between the Discourses of Career and Enterprise in a UK Bank. / McCabe, Darren.
In: Human Relations, Vol. 62, No. 10, 10.2009, p. 1551-1579.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

McCabe, D 2009, 'Enterprise Contested: Betwixt and Between the Discourses of Career and Enterprise in a UK Bank', Human Relations, vol. 62, no. 10, pp. 1551-1579. https://doi.org/10.1177/0018726709336499

APA

McCabe, D. (2009). Enterprise Contested: Betwixt and Between the Discourses of Career and Enterprise in a UK Bank. Human Relations, 62(10), 1551-1579. https://doi.org/10.1177/0018726709336499

Vancouver

McCabe D. Enterprise Contested: Betwixt and Between the Discourses of Career and Enterprise in a UK Bank. Human Relations. 2009 Oct;62(10):1551-1579. doi: 10.1177/0018726709336499

Author

McCabe, Darren. / Enterprise Contested : Betwixt and Between the Discourses of Career and Enterprise in a UK Bank. In: Human Relations. 2009 ; Vol. 62, No. 10. pp. 1551-1579.

Bibtex

@article{ef92c91fb24a4bd29f82da54d5116d36,
title = "Enterprise Contested: Betwixt and Between the Discourses of Career and Enterprise in a UK Bank",
abstract = "This article analyses the 'enterprise discourse' (Miller and Rose,1990; Rose,1989) that endeavours to reinvent employees as responsible, autonomous, self-regulating, customer-focused, team players. In this study of a major UK Bank, the staff both endorsed and turned the enterprise discourse back on management and so the boundaries between dissent and consent are blurred. The case study highlights that enterprise does not arrive fully formed and can be a weapon of employees rather than simply a tool of those who seek to exercise power. It is argued that whilst enterprise is a contemporary discourse, it reproduces aspects of a much older 'career' (McKinlay,2002; Tempest et al,2004) discourse in UK financial services. The continuity and discontinuity between the two discourses fuelled resistance, whilst oiling and obscuring, the reproduction of enduring inequalities, that straddle both discourses.",
keywords = "customer service, discourse, enterprise, financial services, power, qualitative",
author = "Darren McCabe",
year = "2009",
month = oct,
doi = "10.1177/0018726709336499",
language = "English",
volume = "62",
pages = "1551--1579",
journal = "Human Relations",
issn = "0018-7267",
publisher = "SAGE Publications Ltd",
number = "10",

}

RIS

TY - JOUR

T1 - Enterprise Contested

T2 - Betwixt and Between the Discourses of Career and Enterprise in a UK Bank

AU - McCabe, Darren

PY - 2009/10

Y1 - 2009/10

N2 - This article analyses the 'enterprise discourse' (Miller and Rose,1990; Rose,1989) that endeavours to reinvent employees as responsible, autonomous, self-regulating, customer-focused, team players. In this study of a major UK Bank, the staff both endorsed and turned the enterprise discourse back on management and so the boundaries between dissent and consent are blurred. The case study highlights that enterprise does not arrive fully formed and can be a weapon of employees rather than simply a tool of those who seek to exercise power. It is argued that whilst enterprise is a contemporary discourse, it reproduces aspects of a much older 'career' (McKinlay,2002; Tempest et al,2004) discourse in UK financial services. The continuity and discontinuity between the two discourses fuelled resistance, whilst oiling and obscuring, the reproduction of enduring inequalities, that straddle both discourses.

AB - This article analyses the 'enterprise discourse' (Miller and Rose,1990; Rose,1989) that endeavours to reinvent employees as responsible, autonomous, self-regulating, customer-focused, team players. In this study of a major UK Bank, the staff both endorsed and turned the enterprise discourse back on management and so the boundaries between dissent and consent are blurred. The case study highlights that enterprise does not arrive fully formed and can be a weapon of employees rather than simply a tool of those who seek to exercise power. It is argued that whilst enterprise is a contemporary discourse, it reproduces aspects of a much older 'career' (McKinlay,2002; Tempest et al,2004) discourse in UK financial services. The continuity and discontinuity between the two discourses fuelled resistance, whilst oiling and obscuring, the reproduction of enduring inequalities, that straddle both discourses.

KW - customer service

KW - discourse

KW - enterprise

KW - financial services

KW - power

KW - qualitative

U2 - 10.1177/0018726709336499

DO - 10.1177/0018726709336499

M3 - Journal article

VL - 62

SP - 1551

EP - 1579

JO - Human Relations

JF - Human Relations

SN - 0018-7267

IS - 10

ER -