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Exit, voice, loyalty: a supplier’s perspective

Research output: Working paper › Discussion paper

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Exit, voice, loyalty: a supplier’s perspective. / Jackson, Keith; Hopkinson, Gillian; Jackson, Jacqueline.
2013. p. 1-30.

Research output: Working paper › Discussion paper

Harvard

Jackson, K, Hopkinson, G & Jackson, J 2013 'Exit, voice, loyalty: a supplier’s perspective' pp. 1-30.

APA

Jackson, K., Hopkinson, G., & Jackson, J. (2013). Exit, voice, loyalty: a supplier’s perspective. (pp. 1-30).

Vancouver

Jackson K, Hopkinson G, Jackson J. Exit, voice, loyalty: a supplier’s perspective. 2013 Sept 9, p. 1-30.

Author

Jackson, Keith ; Hopkinson, Gillian ; Jackson, Jacqueline. / Exit, voice, loyalty : a supplier’s perspective. 2013. pp. 1-30

Bibtex

@techreport{2f37dc4fd6ec4b289b777ab008a15f2a,
title = "Exit, voice, loyalty: a supplier{\textquoteright}s perspective",
abstract = "Hirschman (1970) suggests that every member of a group can influence the group by either expressing their voice or exiting the group. Subsequent research has looked at exit-voice-loyalty from the supplier-retailer perspective (Blois, 2008).This paper takes an overview of the wholesaler-retailer relationship in the UK convenience sector; it considers how their approach to exit-voice-loyalty may be affecting the wholesalers{\textquoteright} turnover.The results of the research suggest that the wholesalers do not use cost of exit or enabling retailer voice exclusively; instead they now tend to combine both within their retailer relationship strategies.",
author = "Keith Jackson and Gillian Hopkinson and Jacqueline Jackson",
year = "2013",
month = sep,
day = "9",
language = "English",
pages = "1--30",
type = "WorkingPaper",

}

RIS

TY - UNPB

T1 - Exit, voice, loyalty

T2 - a supplier’s perspective

AU - Jackson, Keith

AU - Hopkinson, Gillian

AU - Jackson, Jacqueline

PY - 2013/9/9

Y1 - 2013/9/9

N2 - Hirschman (1970) suggests that every member of a group can influence the group by either expressing their voice or exiting the group. Subsequent research has looked at exit-voice-loyalty from the supplier-retailer perspective (Blois, 2008).This paper takes an overview of the wholesaler-retailer relationship in the UK convenience sector; it considers how their approach to exit-voice-loyalty may be affecting the wholesalers’ turnover.The results of the research suggest that the wholesalers do not use cost of exit or enabling retailer voice exclusively; instead they now tend to combine both within their retailer relationship strategies.

AB - Hirschman (1970) suggests that every member of a group can influence the group by either expressing their voice or exiting the group. Subsequent research has looked at exit-voice-loyalty from the supplier-retailer perspective (Blois, 2008).This paper takes an overview of the wholesaler-retailer relationship in the UK convenience sector; it considers how their approach to exit-voice-loyalty may be affecting the wholesalers’ turnover.The results of the research suggest that the wholesalers do not use cost of exit or enabling retailer voice exclusively; instead they now tend to combine both within their retailer relationship strategies.

M3 - Discussion paper

SP - 1

EP - 30

BT - Exit, voice, loyalty

ER -