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Experiential marketing and the changing nature of extraordinary experiences in post-postmodern consumer culture

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<mark>Journal publication date</mark>1/04/2019
<mark>Journal</mark>Journal of Business Research
Volume97
Number of pages8
Pages (from-to)43-50
Publication StatusPublished
Early online date22/12/18
<mark>Original language</mark>English

Abstract

Prior experiential marketing research suggests that extraordinary consumption experiences take place within antistructural frames, i.e. outside the realms of everyday life. This paper challenges that notion, through an ethnographic study of consumers attending the Primavera Sound music festival in Barcelona, Spain. We demonstrate that festival attendees perceive their experiences to be extraordinary, despite these occurring within ‘everyday’ structural frames. Consumers’ extraordinary experiences unfold through their negotiation of a series of structural and antistructural marketplace tensions, including commercialism/authenticity, ordinary/escapist, and immersion/communing. We outline the theoretical implications of our research for the changing nature of extraordinary consumption experiences, in light of post-postmodern consumer culture. We conclude with managerial implications and provide suggested avenues for future research.