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Exploring the facebook experience: a new approach to usability

Research output: Contribution in Book/Report/ProceedingsPaper

Published
Publication date2008
Host publicationNordiCHI '08 Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Place of PublicationNew York
PublisherACM Press
Pages471-474
Number of pages4
ISBN (Print)978-1-59593-704-9
<mark>Original language</mark>English

Conference

ConferenceNordiCHI
CityLund, Sweden
Period20/10/0822/10/08

Conference

ConferenceNordiCHI
CityLund, Sweden
Period20/10/0822/10/08

Abstract

The focus of this paper is to explore social networking sites like Facebook in order to understand their recent success and popularity. Recent developments within Web 2.0 have provided users with more freedom to create their own unique user experiences. The conflict between traditional usability methods and user experiences are addressed through carrying out a Heuristic Evaluation to assess how well Facebook complies with usability guidelines and by conducting a user study to unveil unique user experiences. The findings of this study calls for a more holistic method of evaluation that redefines usability to encompass the user experience in line with future technology.