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  • The_Future_of_Data_Driven_Product_Design

    Rights statement: © ACM, 2020. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems April 2020 https://dl.acm.org/doi/proceedings/10.1145/3313831

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    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Exploring the future of data-driven product design

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Abstract

Connected devices present new opportunities to advance design through data collection in the wild, similar to the way digital services evolve through analytics. However, it is still unclear how live data transmitted by connected devices informs the design of these products, going beyond performance optimisation to support creative practices. Design can be enriched by data captured by connected devices, from usage logs to environmental sensors, and data about the devices and people around them. Through a series of workshops, this paper
contributes industry and academia perspectives on the future of data-driven product design. We highlight HCI challenges, issues and implications, including sensemaking and the generation of design insight. We further challenge current notions of data-driven design and envision ways in which future HCI research can develop ways to work with data in the design process in a connected, rich, human manner.

Bibliographic note

© ACM, 2020. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems April 2020 https://dl.acm.org/doi/proceedings/10.1145/3313831