Home > Research > Publications & Outputs > Factors affecting front line staff acceptance o...

Links

Text available via DOI:

View graph of relations

Factors affecting front line staff acceptance of telehealth technologies: a mixed-method systematic review

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published

Standard

Factors affecting front line staff acceptance of telehealth technologies: a mixed-method systematic review. / Brewster, Liz; Mountain, Gail; Wessels, Bridgette et al.
In: Journal of Advanced Nursing, Vol. 70, No. 1, 01.2014, p. 21-33.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Harvard

Brewster, L, Mountain, G, Wessels, B, Kelly, C & Hawley, M 2014, 'Factors affecting front line staff acceptance of telehealth technologies: a mixed-method systematic review', Journal of Advanced Nursing, vol. 70, no. 1, pp. 21-33. https://doi.org/10.1111/jan.12196

APA

Brewster, L., Mountain, G., Wessels, B., Kelly, C., & Hawley, M. (2014). Factors affecting front line staff acceptance of telehealth technologies: a mixed-method systematic review. Journal of Advanced Nursing, 70(1), 21-33. https://doi.org/10.1111/jan.12196

Vancouver

Brewster L, Mountain G, Wessels B, Kelly C, Hawley M. Factors affecting front line staff acceptance of telehealth technologies: a mixed-method systematic review. Journal of Advanced Nursing. 2014 Jan;70(1):21-33. Epub 2013 Jun 20. doi: 10.1111/jan.12196

Author

Brewster, Liz ; Mountain, Gail ; Wessels, Bridgette et al. / Factors affecting front line staff acceptance of telehealth technologies : a mixed-method systematic review. In: Journal of Advanced Nursing. 2014 ; Vol. 70, No. 1. pp. 21-33.

Bibtex

@article{8fe99eb036b24d078393de7dd56ea74d,
title = "Factors affecting front line staff acceptance of telehealth technologies: a mixed-method systematic review",
abstract = "Aim: To synthesize qualitative and quantitative evidence of front-line staff acceptance of the use of telehealth technologies for the management of Chronic Obstructive Pulmonary Disease and Chronic Heart Failure. Background: The implementation of telehealth at scale is a governmental priority in countries including the UK, USA and Canada, but little research has been conducted to analyse the impact of implementation on front-line nursing staff. Data sources: Six relevant data bases were searched between 2000-2012. Design: Mixed-method systematic review including all study designs. Review methods: Centre for Reviews and Dissemination approach with thematic analysis and narrative synthesis of results. Results: Fourteen studies met the review inclusion criteria; 2 quantitative surveys, 2 mixed-method studies and 10 using qualitative methods, including focus groups, interviews, document analysis and observations. Identified factors affecting staff acceptance centred on the negative impact of service change, staff-patient interaction, credibility and autonomy, and technical issues. Studies often contrasted staff and patient perspectives, and data about staff acceptance were collected as part of a wider study, rather than being the focus of data collection, meaning data about staff acceptance were limited. Conclusion: If telehealth is to be implemented, studies indicate that the lack of acceptance of this new way of working may be a key barrier. However, recommendations have not moved beyond barrier identification to recognizing solutions that might be implemented by front-line staff. Such solutions are imperative if future roll-out of telehealth technologies is to be successfully achieved.",
keywords = "Attitudes, Chronic obstructive, Health services research, Heart failure, Pulmonary disease, Systematic reviews and meta-analyses, Technology",
author = "Liz Brewster and Gail Mountain and Bridgette Wessels and Ciara Kelly and Mark Hawley",
year = "2014",
month = jan,
doi = "10.1111/jan.12196",
language = "English",
volume = "70",
pages = "21--33",
journal = "Journal of Advanced Nursing",
issn = "0309-2402",
publisher = "Blackwell Publishing Ltd",
number = "1",

}

RIS

TY - JOUR

T1 - Factors affecting front line staff acceptance of telehealth technologies

T2 - a mixed-method systematic review

AU - Brewster, Liz

AU - Mountain, Gail

AU - Wessels, Bridgette

AU - Kelly, Ciara

AU - Hawley, Mark

PY - 2014/1

Y1 - 2014/1

N2 - Aim: To synthesize qualitative and quantitative evidence of front-line staff acceptance of the use of telehealth technologies for the management of Chronic Obstructive Pulmonary Disease and Chronic Heart Failure. Background: The implementation of telehealth at scale is a governmental priority in countries including the UK, USA and Canada, but little research has been conducted to analyse the impact of implementation on front-line nursing staff. Data sources: Six relevant data bases were searched between 2000-2012. Design: Mixed-method systematic review including all study designs. Review methods: Centre for Reviews and Dissemination approach with thematic analysis and narrative synthesis of results. Results: Fourteen studies met the review inclusion criteria; 2 quantitative surveys, 2 mixed-method studies and 10 using qualitative methods, including focus groups, interviews, document analysis and observations. Identified factors affecting staff acceptance centred on the negative impact of service change, staff-patient interaction, credibility and autonomy, and technical issues. Studies often contrasted staff and patient perspectives, and data about staff acceptance were collected as part of a wider study, rather than being the focus of data collection, meaning data about staff acceptance were limited. Conclusion: If telehealth is to be implemented, studies indicate that the lack of acceptance of this new way of working may be a key barrier. However, recommendations have not moved beyond barrier identification to recognizing solutions that might be implemented by front-line staff. Such solutions are imperative if future roll-out of telehealth technologies is to be successfully achieved.

AB - Aim: To synthesize qualitative and quantitative evidence of front-line staff acceptance of the use of telehealth technologies for the management of Chronic Obstructive Pulmonary Disease and Chronic Heart Failure. Background: The implementation of telehealth at scale is a governmental priority in countries including the UK, USA and Canada, but little research has been conducted to analyse the impact of implementation on front-line nursing staff. Data sources: Six relevant data bases were searched between 2000-2012. Design: Mixed-method systematic review including all study designs. Review methods: Centre for Reviews and Dissemination approach with thematic analysis and narrative synthesis of results. Results: Fourteen studies met the review inclusion criteria; 2 quantitative surveys, 2 mixed-method studies and 10 using qualitative methods, including focus groups, interviews, document analysis and observations. Identified factors affecting staff acceptance centred on the negative impact of service change, staff-patient interaction, credibility and autonomy, and technical issues. Studies often contrasted staff and patient perspectives, and data about staff acceptance were collected as part of a wider study, rather than being the focus of data collection, meaning data about staff acceptance were limited. Conclusion: If telehealth is to be implemented, studies indicate that the lack of acceptance of this new way of working may be a key barrier. However, recommendations have not moved beyond barrier identification to recognizing solutions that might be implemented by front-line staff. Such solutions are imperative if future roll-out of telehealth technologies is to be successfully achieved.

KW - Attitudes

KW - Chronic obstructive

KW - Health services research

KW - Heart failure

KW - Pulmonary disease

KW - Systematic reviews and meta-analyses

KW - Technology

U2 - 10.1111/jan.12196

DO - 10.1111/jan.12196

M3 - Journal article

C2 - 23786584

AN - SCOPUS:84889657780

VL - 70

SP - 21

EP - 33

JO - Journal of Advanced Nursing

JF - Journal of Advanced Nursing

SN - 0309-2402

IS - 1

ER -