TY - JOUR

T1 - Gift giving and social emotions: experience as content

AU - Chakrabarti, Ronika

AU - Berthon, Pierre

PY - 2012/5

Y1 - 2012/5

N2 - The purpose of this paper is to employ an extended notion of gift giving by showing that much of the gifts exchanged in social media are driven by social emotions. We argue that consumers have migrated from the production of services to the production of experiences and that, in social media, the primary experience of value is emotion. Web 2.0 is markedly different compared with its predecessor Web 1.0, in that it empowered social media, the fastest growing phenomenon on the Internet to occur; yet people are struggling to make money from it. Much value is created and exchanged, but most of it escapes monetization. Whereas, consumption on Web 1.0 was mostly goal-oriented, rational, and functional, consumption on Web 2.0 is exploratory, idiosyncratic, and social. Traditional economic paradigms of market exchange have struggled to explain consumer behavior in this new dispensation: most exchange is ‘free’. So the question is, what is the currency and motivation driving social relations in Web 2.0? We argue that it is gifts and social emotions. We develop a circumplex of social emotions and show how different organizations utilize these emotions to archive their objectives. Implications for managers and researchers are discussed.

AB - The purpose of this paper is to employ an extended notion of gift giving by showing that much of the gifts exchanged in social media are driven by social emotions. We argue that consumers have migrated from the production of services to the production of experiences and that, in social media, the primary experience of value is emotion. Web 2.0 is markedly different compared with its predecessor Web 1.0, in that it empowered social media, the fastest growing phenomenon on the Internet to occur; yet people are struggling to make money from it. Much value is created and exchanged, but most of it escapes monetization. Whereas, consumption on Web 1.0 was mostly goal-oriented, rational, and functional, consumption on Web 2.0 is exploratory, idiosyncratic, and social. Traditional economic paradigms of market exchange have struggled to explain consumer behavior in this new dispensation: most exchange is ‘free’. So the question is, what is the currency and motivation driving social relations in Web 2.0? We argue that it is gifts and social emotions. We develop a circumplex of social emotions and show how different organizations utilize these emotions to archive their objectives. Implications for managers and researchers are discussed.

U2 - 10.1002/pa.1417

DO - 10.1002/pa.1417

M3 - Journal article

VL - 12

SP - 154

EP - 161

JO - Journal of Public Affairs

JF - Journal of Public Affairs

SN - 1479-1854

IS - 2

ER -