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Healthcare and the information revolution: Re-configuring the healthcare service encounter

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Healthcare and the information revolution: Re-configuring the healthcare service encounter. / Laing, A.; Hogg, G.; Winkelman, D.
In: Health Services Management Research, Vol. 17, No. 3, 2004, p. 188-199.

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Harvard

Laing, A, Hogg, G & Winkelman, D 2004, 'Healthcare and the information revolution: Re-configuring the healthcare service encounter', Health Services Management Research, vol. 17, no. 3, pp. 188-199. https://doi.org/10.1258/0951484041485584

APA

Vancouver

Laing A, Hogg G, Winkelman D. Healthcare and the information revolution: Re-configuring the healthcare service encounter. Health Services Management Research. 2004;17(3):188-199. doi: 10.1258/0951484041485584

Author

Laing, A. ; Hogg, G. ; Winkelman, D. / Healthcare and the information revolution : Re-configuring the healthcare service encounter. In: Health Services Management Research. 2004 ; Vol. 17, No. 3. pp. 188-199.

Bibtex

@article{6d032201c03444e58a0e1c8fbc1ef739,
title = "Healthcare and the information revolution: Re-configuring the healthcare service encounter",
abstract = "Utilisation of internet-derived information by patients within the healthcare service encounter is increasing. Encompassing both the use of unidirectional information sites as well as bidirectional computer-mediated communities, this is manifest in the growth of consumerist expectations on the part of patients. Based on interviews with patients, professionals and internet site managers, this paper examines the role of the internet as a source of patient information and support, and in particular the effect on the relationship between 'informed' consumers and professionals involved in the delivery of healthcare services. The core challenge for informed consumers is to develop frameworks that facilitate robust dialogue, exchange of information and emotional support to complement their rising authority. The parallel challenge is for the established medical profession to recognize the consequences of this evolving dialogue and develop approaches to service delivery that effectively engage with consumers on the basis of this increasing authority. {\textcopyright} Health Services Management Centre 2004.",
keywords = "article, computer system, consumer, health care access, health care delivery, health care system, health care utilization, health service, Internet, interview, medical information system, patient information, priority journal, public relations, Great Britain, Health Personnel, Humans, Patient Education, Physician-Patient Relations, United States",
author = "A. Laing and G. Hogg and D. Winkelman",
year = "2004",
doi = "10.1258/0951484041485584",
language = "English",
volume = "17",
pages = "188--199",
journal = "Health Services Management Research",
issn = "0951-4848",
publisher = "SAGE Publications Ltd",
number = "3",

}

RIS

TY - JOUR

T1 - Healthcare and the information revolution

T2 - Re-configuring the healthcare service encounter

AU - Laing, A.

AU - Hogg, G.

AU - Winkelman, D.

PY - 2004

Y1 - 2004

N2 - Utilisation of internet-derived information by patients within the healthcare service encounter is increasing. Encompassing both the use of unidirectional information sites as well as bidirectional computer-mediated communities, this is manifest in the growth of consumerist expectations on the part of patients. Based on interviews with patients, professionals and internet site managers, this paper examines the role of the internet as a source of patient information and support, and in particular the effect on the relationship between 'informed' consumers and professionals involved in the delivery of healthcare services. The core challenge for informed consumers is to develop frameworks that facilitate robust dialogue, exchange of information and emotional support to complement their rising authority. The parallel challenge is for the established medical profession to recognize the consequences of this evolving dialogue and develop approaches to service delivery that effectively engage with consumers on the basis of this increasing authority. © Health Services Management Centre 2004.

AB - Utilisation of internet-derived information by patients within the healthcare service encounter is increasing. Encompassing both the use of unidirectional information sites as well as bidirectional computer-mediated communities, this is manifest in the growth of consumerist expectations on the part of patients. Based on interviews with patients, professionals and internet site managers, this paper examines the role of the internet as a source of patient information and support, and in particular the effect on the relationship between 'informed' consumers and professionals involved in the delivery of healthcare services. The core challenge for informed consumers is to develop frameworks that facilitate robust dialogue, exchange of information and emotional support to complement their rising authority. The parallel challenge is for the established medical profession to recognize the consequences of this evolving dialogue and develop approaches to service delivery that effectively engage with consumers on the basis of this increasing authority. © Health Services Management Centre 2004.

KW - article

KW - computer system

KW - consumer

KW - health care access

KW - health care delivery

KW - health care system

KW - health care utilization

KW - health service

KW - Internet

KW - interview

KW - medical information system

KW - patient information

KW - priority journal

KW - public relations

KW - Great Britain

KW - Health Personnel

KW - Humans

KW - Patient Education

KW - Physician-Patient Relations

KW - United States

U2 - 10.1258/0951484041485584

DO - 10.1258/0951484041485584

M3 - Journal article

VL - 17

SP - 188

EP - 199

JO - Health Services Management Research

JF - Health Services Management Research

SN - 0951-4848

IS - 3

ER -