Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Healthcare and the information revolution
T2 - Re-configuring the healthcare service encounter
AU - Laing, A.
AU - Hogg, G.
AU - Winkelman, D.
PY - 2004
Y1 - 2004
N2 - Utilisation of internet-derived information by patients within the healthcare service encounter is increasing. Encompassing both the use of unidirectional information sites as well as bidirectional computer-mediated communities, this is manifest in the growth of consumerist expectations on the part of patients. Based on interviews with patients, professionals and internet site managers, this paper examines the role of the internet as a source of patient information and support, and in particular the effect on the relationship between 'informed' consumers and professionals involved in the delivery of healthcare services. The core challenge for informed consumers is to develop frameworks that facilitate robust dialogue, exchange of information and emotional support to complement their rising authority. The parallel challenge is for the established medical profession to recognize the consequences of this evolving dialogue and develop approaches to service delivery that effectively engage with consumers on the basis of this increasing authority. © Health Services Management Centre 2004.
AB - Utilisation of internet-derived information by patients within the healthcare service encounter is increasing. Encompassing both the use of unidirectional information sites as well as bidirectional computer-mediated communities, this is manifest in the growth of consumerist expectations on the part of patients. Based on interviews with patients, professionals and internet site managers, this paper examines the role of the internet as a source of patient information and support, and in particular the effect on the relationship between 'informed' consumers and professionals involved in the delivery of healthcare services. The core challenge for informed consumers is to develop frameworks that facilitate robust dialogue, exchange of information and emotional support to complement their rising authority. The parallel challenge is for the established medical profession to recognize the consequences of this evolving dialogue and develop approaches to service delivery that effectively engage with consumers on the basis of this increasing authority. © Health Services Management Centre 2004.
KW - article
KW - computer system
KW - consumer
KW - health care access
KW - health care delivery
KW - health care system
KW - health care utilization
KW - health service
KW - Internet
KW - interview
KW - medical information system
KW - patient information
KW - priority journal
KW - public relations
KW - Great Britain
KW - Health Personnel
KW - Humans
KW - Patient Education
KW - Physician-Patient Relations
KW - United States
U2 - 10.1258/0951484041485584
DO - 10.1258/0951484041485584
M3 - Journal article
VL - 17
SP - 188
EP - 199
JO - Health Services Management Research
JF - Health Services Management Research
SN - 0951-4848
IS - 3
ER -