12,000

We have over 12,000 students, from over 100 countries, within one of the safest campuses in the UK

93%

93% of Lancaster students go into work or further study within six months of graduating

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How Can I Help You? Call Centres, Classification Work and Coordination

Research output: Contribution to journalJournal article

Published

Journal publication date2007
JournalComputer Supported Cooperative Work
Journal number3
Volume16
Number of pages34
Pages231-264
Original languageEnglish