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How Can I Help You? Call Centres, Classification Work and Coordination

Research output: Contribution to Journal/MagazineJournal articlepeer-review

Published
<mark>Journal publication date</mark>2007
<mark>Journal</mark>Computer Supported Cooperative Work
Issue number3
Volume16
Number of pages34
Pages (from-to)231-264
Publication StatusPublished
<mark>Original language</mark>English