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ICT-based communication events as triggers of stress: a mixed methods study

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Publication date11/12/2016
Host publicationInternational Conference on Information Systems (ICIS), 2016, Dublin Proceedings
PublisherAIS Electronic Library
Number of pages12
ISBN (print)9780996683135
<mark>Original language</mark>English
EventICIS 2016 - Convention Centre Dublin (CCD), Dublin, Ireland
Duration: 11/12/201614/12/2016
http://icis2016.aisnet.org

Conference

ConferenceICIS 2016
Country/TerritoryIreland
CityDublin
Period11/12/1614/12/16
Internet address

Conference

ConferenceICIS 2016
Country/TerritoryIreland
CityDublin
Period11/12/1614/12/16
Internet address

Abstract

ICT-based communication brings more flexibility to our lives but likewise can be a source of stress. In this paper, we argue that stress due to ICT-based communication is triggered not only by stable material properties of ICTs but also by characteristics of the usage situation itself. To explore the stress-inducing characteristics of ICT-based communication events, we opt for a developmental mixed methods approach. A qualitative study with 59 participants is used to identify ICT-based communication event stressors. Based on the transactional theory of stress and coping and the qualitative data, we develop hypotheses on how these stressors affect momentary stress levels and cumulate over the course of a day to affect end-of-day stress levels. An ongoing quantitative experience sampling study will be used to test the proposed hypotheses. By adopting an event-based perspective, this paper could help to understand variations of stress due to ICT-based communication across different events.