We have over 12,000 students, from over 100 countries, within one of the safest campuses in the UK


97% of Lancaster students go into work or further study within six months of graduating

Home > Research > Publications & Outputs > Informing the development of a fraud prevention...
View graph of relations

« Back

Informing the development of a fraud prevention toolset through a situated analysis of fraud investigation expertise

Research output: Contribution to journalJournal article


Associated organisational unit

<mark>Journal publication date</mark>2012
<mark>Journal</mark>Behaviour and Information Technology
Number of pages11
<mark>Original language</mark>English


Insurance fraud is a growing problem. This article describes a project that aimed to specify and develop a suite of computer-based tools to support the early detection and subsequent investigation of potentially fraudulent claims. System requirements were informed by ethnographic studies focusing on: (1) understanding current fraud detection practices and (2) characterising fraud investigation expertise. Tools were designed that sift claims for potential problem cases and assist in the processes of investigation and detection of new fraud types by providing anomaly capture, argumentation and visualisation environments. The resulting tools capitalise upon expertise and embody processes that can subsequently be used by inexperienced claims handlers to detect and deal with fraudulent claims.