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Intergroup conflict and intergroup effectiveness in organizations: theory and scale development

Research output: Contribution to journalJournal article

Published

Journal publication date2005
JournalEuropean Journal of Work and Organizational Psychology
Journal number2
Volume14
Number of pages27
Pages177-203
Original languageEnglish

Abstract

Many see the absence of conflict between groups as indicative of effective intergroup relations. Others consider its management a suitable effectiveness criterion. In this article we demarcate a different approach and propose that these views are deficient in describing effective intergroup relations. The article theorizes alternative criteria of intergroup effectiveness rooted in team representatives' subjective value judgements and assesses the psychometric characteristics of a short measure based on these criteria. Results on empirical validity suggest the measure to be a potential alternative outcome of organizational conflict. Implications for both the study of intergroup relations and conflict theory are discussed.