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“It can’t really be answered in an information pack…”: A realist evaluation of a telephone housing options service for older people

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“It can’t really be answered in an information pack…” : A realist evaluation of a telephone housing options service for older people. / Harding, Andrew; Hean, Sarah; Parker, Jonathan; Hemingway, Ann.

In: Social Policy and Society, 15.01.2020.

Research output: Contribution to journalJournal article

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@article{c8bea2c1aeb8431180c67828be894ba6,
title = "“It can{\textquoteright}t really be answered in an information pack…”: A realist evaluation of a telephone housing options service for older people",
abstract = "Despite calls for better support to empower people when reassessing their housing in later life, two recent literature reviews highlight a paucity of research on the efficacy of such services. This paper reports a qualitative realist evaluation on the efficacy of a UK telephone service providing information on specialist housing to older people. The findings of 31 realist interviews with 16 older people are presented.Information-seekers{\textquoteright} existing tenure (social tenant or private owner-occupier/renter) shaped their experience and utilisation of support. Broadly, however, information was considered too {\textquoteleft}light touch{\textquoteright} to empower older people. However, the widely recognised lack of accessible housing options and reports of non-transparent and unresponsive market practices were also key factors. This study underlines the widely acknowledged need to increase the supply of specialist housing, and recommends that housing options support be reflective of market conditions and be more substantive - including discussion, deliberation, education and advocacy.",
keywords = "Housing options, Sheltered housing, Extra care housing, Information, Advice, realist evaluation",
author = "Andrew Harding and Sarah Hean and Jonathan Parker and Ann Hemingway",
note = "https://www.cambridge.org/core/journals/social-policy-and-society/article/it-cant-really-be-answered-in-an-information-pack-a-realist-evaluation-of-a-telephone-housing-options-service-for-older-people/CF3EC13D3688986AFF615550B6377025 The final, definitive version of this article has been published in the Journal, Social Policy and Society, ??, ?, pp ??-?? 2020, {\textcopyright} 2020 Cambridge University Press.",
year = "2020",
month = jan
day = "15",
doi = "10.1017/S1474746419000472",
language = "English",
journal = "Social Policy and Society",
issn = "1474-7464",
publisher = "Cambridge University Press",

}

RIS

TY - JOUR

T1 - “It can’t really be answered in an information pack…”

T2 - A realist evaluation of a telephone housing options service for older people

AU - Harding, Andrew

AU - Hean, Sarah

AU - Parker, Jonathan

AU - Hemingway, Ann

N1 - https://www.cambridge.org/core/journals/social-policy-and-society/article/it-cant-really-be-answered-in-an-information-pack-a-realist-evaluation-of-a-telephone-housing-options-service-for-older-people/CF3EC13D3688986AFF615550B6377025 The final, definitive version of this article has been published in the Journal, Social Policy and Society, ??, ?, pp ??-?? 2020, © 2020 Cambridge University Press.

PY - 2020/1/15

Y1 - 2020/1/15

N2 - Despite calls for better support to empower people when reassessing their housing in later life, two recent literature reviews highlight a paucity of research on the efficacy of such services. This paper reports a qualitative realist evaluation on the efficacy of a UK telephone service providing information on specialist housing to older people. The findings of 31 realist interviews with 16 older people are presented.Information-seekers’ existing tenure (social tenant or private owner-occupier/renter) shaped their experience and utilisation of support. Broadly, however, information was considered too ‘light touch’ to empower older people. However, the widely recognised lack of accessible housing options and reports of non-transparent and unresponsive market practices were also key factors. This study underlines the widely acknowledged need to increase the supply of specialist housing, and recommends that housing options support be reflective of market conditions and be more substantive - including discussion, deliberation, education and advocacy.

AB - Despite calls for better support to empower people when reassessing their housing in later life, two recent literature reviews highlight a paucity of research on the efficacy of such services. This paper reports a qualitative realist evaluation on the efficacy of a UK telephone service providing information on specialist housing to older people. The findings of 31 realist interviews with 16 older people are presented.Information-seekers’ existing tenure (social tenant or private owner-occupier/renter) shaped their experience and utilisation of support. Broadly, however, information was considered too ‘light touch’ to empower older people. However, the widely recognised lack of accessible housing options and reports of non-transparent and unresponsive market practices were also key factors. This study underlines the widely acknowledged need to increase the supply of specialist housing, and recommends that housing options support be reflective of market conditions and be more substantive - including discussion, deliberation, education and advocacy.

KW - Housing options

KW - Sheltered housing

KW - Extra care housing

KW - Information

KW - Advice

KW - realist evaluation

U2 - 10.1017/S1474746419000472

DO - 10.1017/S1474746419000472

M3 - Journal article

JO - Social Policy and Society

JF - Social Policy and Society

SN - 1474-7464

ER -