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'Oh it's a wonderful practice ... you can talk to them': a qualitative study of patients' and health professionals' views on the management of type 2 diabetes.

Research output: Contribution to journalJournal article


  • Colin Pooley
  • Catherine Gerrard
  • Sally Hollis
  • Stephen Morton
  • John Astbury
Journal publication date09/2001
JournalHealth and Social Care in the Community
Number of pages9
Original languageEnglish


This paper uses 85 semi-structured interviews with people with type 2 diabetes, and with the health professionals who deliver their diabetes care, to explore the issues that they perceive as central to effective management of diabetes primarily within a primary care setting. Attention is especially focused on the nature of the patient-practitioner relationship, and on the implications of this for patient empowerment and the effective self-management of diabetes. The paper is organized around five key concepts identified in the qualitative analysis: the importance of having sufficient time for consultations; the significance of continuity of care through a named individual; the need for patients to have an opportunity to ask questions during a consultation; the extent to which patients feel that they are listened to by health professionals; and the variability of each patient�s individual experience of living with diabetes. In conclusion, these themes are briefly related to key issues in the geography of health.