Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 31/10/2019 available online: https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1679234
Accepted author manuscript, 311 KB, PDF document
Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License
Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - Organizational identity threats and aspirations in reputation management
AU - Doering, Heike
AU - Downe, James
AU - Elraz, Hadar
AU - Martin, Steve
N1 - This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 31/10/2019 available online: https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1679234
PY - 2021/3/4
Y1 - 2021/3/4
N2 - Reputational threats are key to understanding public services’ behaviour. Previous research has viewed external performance assessments as an unwelcome imposition on public managers and a threat to organizational identity. Analysing the adoption of a self-imposed process of peer-led assessment by public managers in UK local government we show how the absence of performance assessment was seen as a reputational threat. Engaging proactively with the new voluntary assessments becomes an essential tool for active reputation management. We find that reputation does not only shape the responses to external performance assessment but the external performance assessment itself.
AB - Reputational threats are key to understanding public services’ behaviour. Previous research has viewed external performance assessments as an unwelcome imposition on public managers and a threat to organizational identity. Analysing the adoption of a self-imposed process of peer-led assessment by public managers in UK local government we show how the absence of performance assessment was seen as a reputational threat. Engaging proactively with the new voluntary assessments becomes an essential tool for active reputation management. We find that reputation does not only shape the responses to external performance assessment but the external performance assessment itself.
KW - Organisational identity
KW - performance assessment
KW - public services
KW - reputation
KW - organisational branding
U2 - 10.1080/14719037.2019.1679234
DO - 10.1080/14719037.2019.1679234
M3 - Journal article
VL - 23
SP - 376
EP - 396
JO - Public Management Review
JF - Public Management Review
SN - 1471-9037
IS - 3
ER -