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    Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 31/10/2019 available online:  https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1679234

    Accepted author manuscript, 311 KB, PDF document

    Embargo ends: 30/04/21

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Organizational identity threats and aspirations in reputation management

Research output: Contribution to journalJournal article

E-pub ahead of print

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Organizational identity threats and aspirations in reputation management. / Doering, Heike; Downe, James ; Elraz, Hadar; Martin, Steve .

In: Public Management Review, 31.10.2019.

Research output: Contribution to journalJournal article

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Doering, Heike ; Downe, James ; Elraz, Hadar ; Martin, Steve . / Organizational identity threats and aspirations in reputation management. In: Public Management Review. 2019.

Bibtex

@article{abb8e9de18b34cc6abe83a8075d56cc7,
title = "Organizational identity threats and aspirations in reputation management",
abstract = "Reputational threats are key to understanding public services{\textquoteright} behaviour. Previous research has viewed external performance assessments as an unwelcome imposition on public managers and a threat to organizational identity. Analysing the adoption of a self-imposed process of peer-led assessment by public managers in UK local government we show how the absence of performance assessment was seen as a reputational threat. Engaging proactively with the new voluntary assessments becomes an essential tool for active reputation management. We find that reputation does not only shape the responses to external performance assessment but the external performance assessment itself.",
keywords = "Organisational identity, performance assessment, public services, reputation, organisational branding",
author = "Heike Doering and James Downe and Hadar Elraz and Steve Martin",
note = "This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 31/10/2019 available online:  https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1679234",
year = "2019",
month = oct
day = "31",
doi = "10.1080/14719037.2019.1679234",
language = "English",
journal = "Public Management Review",
issn = "1471-9037",
publisher = "Taylor and Francis Ltd.",

}

RIS

TY - JOUR

T1 - Organizational identity threats and aspirations in reputation management

AU - Doering, Heike

AU - Downe, James

AU - Elraz, Hadar

AU - Martin, Steve

N1 - This is an Accepted Manuscript of an article published by Taylor & Francis in Public Management Review on 31/10/2019 available online:  https://www.tandfonline.com/doi/full/10.1080/14719037.2019.1679234

PY - 2019/10/31

Y1 - 2019/10/31

N2 - Reputational threats are key to understanding public services’ behaviour. Previous research has viewed external performance assessments as an unwelcome imposition on public managers and a threat to organizational identity. Analysing the adoption of a self-imposed process of peer-led assessment by public managers in UK local government we show how the absence of performance assessment was seen as a reputational threat. Engaging proactively with the new voluntary assessments becomes an essential tool for active reputation management. We find that reputation does not only shape the responses to external performance assessment but the external performance assessment itself.

AB - Reputational threats are key to understanding public services’ behaviour. Previous research has viewed external performance assessments as an unwelcome imposition on public managers and a threat to organizational identity. Analysing the adoption of a self-imposed process of peer-led assessment by public managers in UK local government we show how the absence of performance assessment was seen as a reputational threat. Engaging proactively with the new voluntary assessments becomes an essential tool for active reputation management. We find that reputation does not only shape the responses to external performance assessment but the external performance assessment itself.

KW - Organisational identity

KW - performance assessment

KW - public services

KW - reputation

KW - organisational branding

U2 - 10.1080/14719037.2019.1679234

DO - 10.1080/14719037.2019.1679234

M3 - Journal article

JO - Public Management Review

JF - Public Management Review

SN - 1471-9037

ER -