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    Rights statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 11/06/2019, available online:  https://www.tandfonline.com/doi/full/10.1080/09537287.2018.1557757

    Accepted author manuscript, 867 KB, PDF-document

    Embargo ends: 11/06/20

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

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Resolving agency issues in client-contractor relationships to deliver project success

Research output: Contribution to journalJournal article

E-pub ahead of print
<mark>Journal publication date</mark>11/06/2019
<mark>Journal</mark>Production Planning and Control
Publication statusE-pub ahead of print
Early online date11/06/19
Original languageEnglish

Abstract

In our research we seek to explain why some relationships between project client and contractors are managed in such a way that leads to success and others are not. In doing so, we analyze how the relational risk that exists when a client sources a project from an external organization is managed. We view the topic through a lens of agency theory and we use a multiple case study research design, analyzing projects from the construction and clinical research business sectors that had varying degrees of success. We extend knowledge of managing relational risk by developing a framework for resolving agency-related issues to deliver project success. The framework encompasses mechanisms to managing relational risk which we classify in five broad areas: contract, understanding, resources, education and delegation – the CURED framework. These areas reflect both formal and informal mechanisms as described in existing literature.

Bibliographic note

This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control on 11/06/2019, available online:  https://www.tandfonline.com/doi/full/10.1080/09537287.2018.1557757