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Social media through the requirements lens: a case study of Google Maps

Research output: Contribution in Book/Report/Proceedings - With ISBN/ISSNConference contribution/Paper

Published
Publication date2015
Host publicationProceedings of 1st International Workshop on Crowd-Based Requirements Engineering
PublisherIEEE
Pages7-12
Number of pages6
Original languageEnglish

Abstract

Social media serves as an extensive repository of user interaction related to software applications. Users discuss application features and express their sentiments about them in both qualitative (usually in natural language) and quantitative ways (for example, via votes). Further, many social media applications support explicit social networks of users and measures such as user reputation. Naturally, content on social media has the potential to inform requirements engineering. However, models of requirements and associated tools that enable software engineers to make sense of this information are currently lacking. In this paper, we present a preliminary study of interaction among users about Google Maps on the forum Reddit. We highlight important artifacts relevant to requirements in these interactions. We discuss goal modeling as an archetypal requirements modeling approach and use that as a basis for enhancing requirements modeling with notions that capture user interaction.

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©2015 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.