TY - JOUR

T1 - Technostress

T2 - negative effect on performance and possible mitigations

AU - Tarafdar, Monideepa

AU - Pullins, Ellen

AU - Ragu-Nathan, T. S

N1 - This is the pre-peer reviewed version of the following article: Tarafdar M., Pullins E. B., and R.-N. T. S. (2015), Technostress: negative effect on performance and possible mitigations, Info Systems J, 25, pages 103–132. doi: 10.1111/isj.12042, which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/isj.12042/abstract Authors are not required to remove preprints posted prior to acceptance of the submitted version.

PY - 2015/3

Y1 - 2015/3

N2 - We investigate the effect of conditions that create technostress, on technology-enabled innovation, technology-enabled performance and overall performance. We further look at the role of technology self-efficacy, organizational mechanisms that inhibit technostress and technology competence as possible mitigations to the effects of technostress creators. Our findings show a negative association between technostress creators and performance. We find that, while traditional effort-based mechanisms such as building technology competence reduce the impact of technostress creators on technology-enabled innovation and performance, more empowering mechanisms such as developing technology self-efficacy and information systems (IS) literacy enhancement and involvement in IS initiatives are required to counter the decrease in overall performance because of technostress creators. Noting that the professional sales context offers increasingly high expectations for technology-enabled performance in an inherently interpersonal-oriented and relationship-oriented environment with regard to overall performance, and high failure rates for IS acceptance/use, the study uses survey data collected from 237 institutional sales professionals.

AB - We investigate the effect of conditions that create technostress, on technology-enabled innovation, technology-enabled performance and overall performance. We further look at the role of technology self-efficacy, organizational mechanisms that inhibit technostress and technology competence as possible mitigations to the effects of technostress creators. Our findings show a negative association between technostress creators and performance. We find that, while traditional effort-based mechanisms such as building technology competence reduce the impact of technostress creators on technology-enabled innovation and performance, more empowering mechanisms such as developing technology self-efficacy and information systems (IS) literacy enhancement and involvement in IS initiatives are required to counter the decrease in overall performance because of technostress creators. Noting that the professional sales context offers increasingly high expectations for technology-enabled performance in an inherently interpersonal-oriented and relationship-oriented environment with regard to overall performance, and high failure rates for IS acceptance/use, the study uses survey data collected from 237 institutional sales professionals.

KW - Technostress

KW - Technology-enabled performance

KW - Technology self-efficacy

KW - Technology enabled-innovation

KW - Sales force automation

KW - Context

KW - Sales force performance

U2 - 10.1111/isj.12042

DO - 10.1111/isj.12042

M3 - Journal article

VL - 25

SP - 103

EP - 132

JO - Information Systems Journal

JF - Information Systems Journal

SN - 1350-1917

IS - 2

ER -