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The dynamics of business service exchanges: insights from logistics outsourcing

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The dynamics of business service exchanges : insights from logistics outsourcing. / Selviaridis, Kostas; Spring, Martin.

In: Journal of Purchasing and Supply Management, Vol. 16, No. 3, 2010, p. 171-184.

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Selviaridis, Kostas ; Spring, Martin. / The dynamics of business service exchanges : insights from logistics outsourcing. In: Journal of Purchasing and Supply Management. 2010 ; Vol. 16, No. 3. pp. 171-184.

Bibtex

@article{eeaa055c657c48d2907d13930a111666,
title = "The dynamics of business service exchanges: insights from logistics outsourcing",
abstract = "This paper offers insights about the dynamics of business service exchanges. We draw on the interaction approach, contracting theory and the notion of qualification from economic sociology to develop an analysis frame for such dynamics. We then apply this frame to a single, longitudinal case study. Contrary to the extant service supply literature assuming that service definitions remain (or should remain) fixed throughout the purchasing process, our findings suggest that, under high uncertainty conditions, the service exchange object is (re)shaped through iterative cycles of stabilisation and destabilisation. This study also reveals a connection between service definition and relationship governance dynamics—uncertainty and opportunism risks related to service destabilisation can be managed through dynamic deployment of relational, contractual and economic mechanisms. This paper also contributes to our understanding of the contract as basis for interaction and openness and offers an extension of qualification theory to complex business-to-business (B2B) service settings.",
keywords = "Business services, Qualification, Governance dynamics, Contracts",
author = "Kostas Selviaridis and Martin Spring",
year = "2010",
doi = "10.1016/j.pursup.2009.12.007",
language = "English",
volume = "16",
pages = "171--184",
journal = "Journal of Purchasing and Supply Management",
issn = "1478-4092",
publisher = "Elsevier Limited",
number = "3",

}

RIS

TY - JOUR

T1 - The dynamics of business service exchanges

T2 - insights from logistics outsourcing

AU - Selviaridis, Kostas

AU - Spring, Martin

PY - 2010

Y1 - 2010

N2 - This paper offers insights about the dynamics of business service exchanges. We draw on the interaction approach, contracting theory and the notion of qualification from economic sociology to develop an analysis frame for such dynamics. We then apply this frame to a single, longitudinal case study. Contrary to the extant service supply literature assuming that service definitions remain (or should remain) fixed throughout the purchasing process, our findings suggest that, under high uncertainty conditions, the service exchange object is (re)shaped through iterative cycles of stabilisation and destabilisation. This study also reveals a connection between service definition and relationship governance dynamics—uncertainty and opportunism risks related to service destabilisation can be managed through dynamic deployment of relational, contractual and economic mechanisms. This paper also contributes to our understanding of the contract as basis for interaction and openness and offers an extension of qualification theory to complex business-to-business (B2B) service settings.

AB - This paper offers insights about the dynamics of business service exchanges. We draw on the interaction approach, contracting theory and the notion of qualification from economic sociology to develop an analysis frame for such dynamics. We then apply this frame to a single, longitudinal case study. Contrary to the extant service supply literature assuming that service definitions remain (or should remain) fixed throughout the purchasing process, our findings suggest that, under high uncertainty conditions, the service exchange object is (re)shaped through iterative cycles of stabilisation and destabilisation. This study also reveals a connection between service definition and relationship governance dynamics—uncertainty and opportunism risks related to service destabilisation can be managed through dynamic deployment of relational, contractual and economic mechanisms. This paper also contributes to our understanding of the contract as basis for interaction and openness and offers an extension of qualification theory to complex business-to-business (B2B) service settings.

KW - Business services

KW - Qualification

KW - Governance dynamics

KW - Contracts

U2 - 10.1016/j.pursup.2009.12.007

DO - 10.1016/j.pursup.2009.12.007

M3 - Journal article

VL - 16

SP - 171

EP - 184

JO - Journal of Purchasing and Supply Management

JF - Journal of Purchasing and Supply Management

SN - 1478-4092

IS - 3

ER -