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The impact of technostress on role stress and productivity

Research output: Contribution to journalJournal article

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The impact of technostress on role stress and productivity. / Tarafdar, Monideepa; Tu, Qiang; Ragu-Nathan, Bhanu S.; Ragu-Nathan, T. S.

In: Journal of Management Information Systems, Vol. 24, No. 1, 2007, p. 301-328.

Research output: Contribution to journalJournal article

Harvard

Tarafdar, M, Tu, Q, Ragu-Nathan, BS & Ragu-Nathan, TS 2007, 'The impact of technostress on role stress and productivity', Journal of Management Information Systems, vol. 24, no. 1, pp. 301-328. https://doi.org/10.2753/MIS0742-1222240109

APA

Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328. https://doi.org/10.2753/MIS0742-1222240109

Vancouver

Tarafdar M, Tu Q, Ragu-Nathan BS, Ragu-Nathan TS. The impact of technostress on role stress and productivity. Journal of Management Information Systems. 2007;24(1):301-328. https://doi.org/10.2753/MIS0742-1222240109

Author

Tarafdar, Monideepa ; Tu, Qiang ; Ragu-Nathan, Bhanu S. ; Ragu-Nathan, T. S. / The impact of technostress on role stress and productivity. In: Journal of Management Information Systems. 2007 ; Vol. 24, No. 1. pp. 301-328.

Bibtex

@article{48512000059946ff8ab174bbcf75ccad,
title = "The impact of technostress on role stress and productivity",
abstract = "Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)—that is, {"}technostress{"}—on role stress and on individual productivity. We first explain different ways in which ICTs can create stress in users and identify factors that create technostress. We next propose three hypotheses: (1) technostress is inversely related to individual productivity, (2) role stress is inversely related to individual productivity, and (3) technostress is directly related to role stress. We then use structural equation modeling on survey data from ICT users in 223 organizations to test the hypotheses. The results show support for them. Theoretically, the paper contributes in three ways. First, the different dimensions of technostress identified here add to existing concepts on stress experienced by individuals in organizations. Second, by showing that technostress inversely affects productivity, the paper reinforces that failure to manage the effects of ICT-induced stress can offset expected increases in productivity. Third, validation of the positive relationship between technostress and role stress adds a new conceptual thread to literature analyzing the relationship between technology and organizational roles and structure. In the practical domain, the paper proposes a diagnostic tool to evaluate the extent to which technostress is present in an organization and suggests that the adverse effects of technostress can be partly countered by strategies that reduce role conflict and role overload.",
keywords = "human resource management, role conflict , role overload , role stress , role theory , structural equation modeling , survey methods , technostress",
author = "Monideepa Tarafdar and Qiang Tu and Ragu-Nathan, {Bhanu S.} and Ragu-Nathan, {T. S}",
year = "2007",
doi = "10.2753/MIS0742-1222240109",
language = "English",
volume = "24",
pages = "301--328",
journal = "Journal of Management Information Systems",
issn = "0742-1222",
publisher = "M.E. Sharpe Inc.",
number = "1",

}

RIS

TY - JOUR

T1 - The impact of technostress on role stress and productivity

AU - Tarafdar, Monideepa

AU - Tu, Qiang

AU - Ragu-Nathan, Bhanu S.

AU - Ragu-Nathan, T. S

PY - 2007

Y1 - 2007

N2 - Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)—that is, "technostress"—on role stress and on individual productivity. We first explain different ways in which ICTs can create stress in users and identify factors that create technostress. We next propose three hypotheses: (1) technostress is inversely related to individual productivity, (2) role stress is inversely related to individual productivity, and (3) technostress is directly related to role stress. We then use structural equation modeling on survey data from ICT users in 223 organizations to test the hypotheses. The results show support for them. Theoretically, the paper contributes in three ways. First, the different dimensions of technostress identified here add to existing concepts on stress experienced by individuals in organizations. Second, by showing that technostress inversely affects productivity, the paper reinforces that failure to manage the effects of ICT-induced stress can offset expected increases in productivity. Third, validation of the positive relationship between technostress and role stress adds a new conceptual thread to literature analyzing the relationship between technology and organizational roles and structure. In the practical domain, the paper proposes a diagnostic tool to evaluate the extent to which technostress is present in an organization and suggests that the adverse effects of technostress can be partly countered by strategies that reduce role conflict and role overload.

AB - Based on empirical survey data, this paper uses concepts from sociotechnical theory and role theory to explore the effects of stress created by information and computer technology (ICT)—that is, "technostress"—on role stress and on individual productivity. We first explain different ways in which ICTs can create stress in users and identify factors that create technostress. We next propose three hypotheses: (1) technostress is inversely related to individual productivity, (2) role stress is inversely related to individual productivity, and (3) technostress is directly related to role stress. We then use structural equation modeling on survey data from ICT users in 223 organizations to test the hypotheses. The results show support for them. Theoretically, the paper contributes in three ways. First, the different dimensions of technostress identified here add to existing concepts on stress experienced by individuals in organizations. Second, by showing that technostress inversely affects productivity, the paper reinforces that failure to manage the effects of ICT-induced stress can offset expected increases in productivity. Third, validation of the positive relationship between technostress and role stress adds a new conceptual thread to literature analyzing the relationship between technology and organizational roles and structure. In the practical domain, the paper proposes a diagnostic tool to evaluate the extent to which technostress is present in an organization and suggests that the adverse effects of technostress can be partly countered by strategies that reduce role conflict and role overload.

KW - human resource management

KW - role conflict

KW - role overload

KW - role stress

KW - role theory

KW - structural equation modeling

KW - survey methods

KW - technostress

U2 - 10.2753/MIS0742-1222240109

DO - 10.2753/MIS0742-1222240109

M3 - Journal article

VL - 24

SP - 301

EP - 328

JO - Journal of Management Information Systems

JF - Journal of Management Information Systems

SN - 0742-1222

IS - 1

ER -