TY - JOUR

T1 - The positive effect of contextual image backgrounds on fluency and liking

AU - Maier, Erik

AU - Dost, Florian

PY - 2018/1/1

Y1 - 2018/1/1

N2 - Abstract In e-commerce websites, products may be presented either deprived of context, in a product image on white background, or with context, in an image with a contextually fitting background. Extant fluency research would suggest preferring context-less to contextual images, because detailed image contexts increase the complexity of the image, possibly decreasing viewers’ fluency perceptions and, in turn, liking. The current research, however, establishes that despite their higher complexity, contextual images can also be perceived more fluently and liked more, because they facilitate the recognition of the product. Three experimental studies show this positive effect of contextual backgrounds in an e-commerce setting (e.g., actual product images from e-commerce). Furthermore, the present investigation shows that the positive effect of contextual backgrounds is amplified for ambiguous products, as they profit more from a facilitation of recognition. Online retailers can thus profit from presenting products in contextual images, particularly if the products are ambiguous or difficult to recognize.

AB - Abstract In e-commerce websites, products may be presented either deprived of context, in a product image on white background, or with context, in an image with a contextually fitting background. Extant fluency research would suggest preferring context-less to contextual images, because detailed image contexts increase the complexity of the image, possibly decreasing viewers’ fluency perceptions and, in turn, liking. The current research, however, establishes that despite their higher complexity, contextual images can also be perceived more fluently and liked more, because they facilitate the recognition of the product. Three experimental studies show this positive effect of contextual backgrounds in an e-commerce setting (e.g., actual product images from e-commerce). Furthermore, the present investigation shows that the positive effect of contextual backgrounds is amplified for ambiguous products, as they profit more from a facilitation of recognition. Online retailers can thus profit from presenting products in contextual images, particularly if the products are ambiguous or difficult to recognize.

KW - Product images

KW - Contextual background

KW - Fluency

KW - Ambiguity

U2 - 10.1016/j.jretconser.2017.09.003

DO - 10.1016/j.jretconser.2017.09.003

M3 - Journal article

VL - 40

SP - 109

EP - 116

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

SN - 0969-6989

ER -