Home > Research > Publications & Outputs > The role of contractual design in the formation...
View graph of relations

The role of contractual design in the formation and development of business service relationships

Research output: Contribution to conference - Without ISBN/ISSN Conference paper

Published
Publication date2009
Original languageEnglish
EventThe 25th IMP Conference Euromed Management - Marseilles
Duration: 3/09/20095/09/2009

Conference

ConferenceThe 25th IMP Conference Euromed Management
CityMarseilles
Period3/09/095/09/09

Abstract

This paper explores the role(s) of contracting in the formation and development of service exchange relationships. Based on review and synthesis of industrial networks and contracting theory, a preliminary conceptual framework is developed to argue that contracting can be conceived as a means of stabilising and changing/adapting service exchange relationships, particularly in terms of their associated activity and resource structures. A single, exploratory case study in the construction consultancy industry context is conducted to test the conceptual frame. Preliminary findings appear to provide some support for the main theoretical conjecture  contracting has a stabilising function since it facilitates a common understanding of service activity and resource requirements at the early stages of exchange relationship formation and it explicates and codifies the exchange object. At the same time, contracting fulfils a changing function by allowing for certain activity and resource adaptations during the exchange.