Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - The role of professional expertise in the purchasing of health services
AU - Lian, P.C.S.
AU - Laing, A.W.
PY - 2004
Y1 - 2004
N2 - Using data gathered from a mixture of quantitative and qualitative tools, this research into the purchasing of health services, namely occupational health services, is utilized to build an understanding of the role of service professionals in the purchasing of health services. In analysing the themes emerging from the interviews it was found that, typical of a complex, highly intangible professional service, the buyers found it difficult to objectively evaluate the service. The purchasing of occupational health services, similar to other professional services, was perceived to be an uncertain and risky process. The high uncertainties and risk of purchasing occupational health services lead to the utilization of the expertise of the service providers as a risk-reducing mechanism. This understanding of the role of health professionals in the purchasing of health services illustrates that the service characteristics enables the health professionals to utilize their expertise in influencing all stages of this process. © Health Services Management Centre 2004.
AB - Using data gathered from a mixture of quantitative and qualitative tools, this research into the purchasing of health services, namely occupational health services, is utilized to build an understanding of the role of service professionals in the purchasing of health services. In analysing the themes emerging from the interviews it was found that, typical of a complex, highly intangible professional service, the buyers found it difficult to objectively evaluate the service. The purchasing of occupational health services, similar to other professional services, was perceived to be an uncertain and risky process. The high uncertainties and risk of purchasing occupational health services lead to the utilization of the expertise of the service providers as a risk-reducing mechanism. This understanding of the role of health professionals in the purchasing of health services illustrates that the service characteristics enables the health professionals to utilize their expertise in influencing all stages of this process. © Health Services Management Centre 2004.
KW - article
KW - cost benefit analysis
KW - cost effectiveness analysis
KW - health care financing
KW - health care utilization
KW - health economics
KW - health practitioner
KW - human
KW - interview
KW - medical research
KW - occupational health service
KW - priority journal
KW - qualitative analysis
KW - quantitative analysis
KW - risk reduction
KW - Administrative Personnel
KW - Consultants
KW - Contract Services
KW - Costs and Cost Analysis
KW - Decision Making, Organizational
KW - Great Britain
KW - Humans
KW - Interviews
KW - Occupational Health Services
KW - Professional Competence
KW - Questionnaires
KW - Risk
KW - Uncertainty
U2 - 10.1258/095148404323043136
DO - 10.1258/095148404323043136
M3 - Journal article
VL - 17
SP - 110
EP - 120
JO - Health Services Management Research
JF - Health Services Management Research
SN - 0951-4848
IS - 2
ER -