Home > Research > Publications & Outputs > The technostress trifecta - techno eustress, te...

Electronic data

  • 12Manuscriptrevision_Techstress3

    Rights statement: This is the peer reviewed version of the following article:Tarafdar M, Cooper CL, Stich J-F. The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Info Systems J. 2019;1–37. https://doi.org/10.1111/isj.12169 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ISJ.12169 This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.

    Accepted author manuscript, 778 KB, PDF document

    Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License

Links

Text available via DOI:

View graph of relations

The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research

Research output: Contribution to journalJournal article

Published
<mark>Journal publication date</mark>01/2019
<mark>Journal</mark>Information Systems Journal
Issue number1
Volume29
Number of pages37
Pages (from-to)6-42
Publication statusPublished
Early online date21/11/17
Original languageEnglish

Abstract

Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non-IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno-eustress, techno-distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.

Bibliographic note

This is the peer reviewed version of the following article:Tarafdar M, Cooper CL, Stich J-F. The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Info Systems J. 2019;1–37. https://doi.org/10.1111/isj.12169 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ISJ.12169 This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.