Rights statement: This is the peer reviewed version of the following article:Tarafdar M, Cooper CL, Stich J-F. The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Info Systems J. 2019;1–37. https://doi.org/10.1111/isj.12169 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ISJ.12169 This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
Accepted author manuscript, 778 KB, PDF document
Available under license: CC BY-NC: Creative Commons Attribution-NonCommercial 4.0 International License
Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
}
TY - JOUR
T1 - The technostress trifecta - techno eustress, techno distress and design
T2 - Theoretical directions and an agenda for research
AU - Tarafdar, Monideepa
AU - Cooper, Cary Lynn
AU - Stich, Jeff
N1 - This is the peer reviewed version of the following article:Tarafdar M, Cooper CL, Stich J-F. The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Info Systems J. 2019;1–37. https://doi.org/10.1111/isj.12169 which has been published in final form at http://onlinelibrary.wiley.com/doi/10.1111/ISJ.12169 This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving.
PY - 2019/1
Y1 - 2019/1
N2 - Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non-IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno-eustress, techno-distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.
AB - Technostress—defined as stress that individuals experience due to their use of Information Systems—represents an emerging phenomenon of scholarly investigation. It examines how and why the use of IS causes individuals to experience various demands that they find stressful. This paper develops a framework for guiding future research in technostress experienced by individuals in organizations. We first review and critically analyse the state of current research on technostress reported in journals from the IS discipline and the non-IS disciplines that study stress in organizations (eg, organizational behaviour and psychological stress). We then develop our framework in the form of the “technostress trifecta”—techno-eustress, techno-distress, and Information Systems design principles for technostress. The paper challenges 3 key ideas imbued in the existing technostress literature. First, it develops the argument that, in contrast to negative outcomes, technostress can lead to positive outcomes such as greater effectiveness and innovation at work. Second, it suggests that instead of limiting the role of IS to that of being a stress creator in the technostress phenomenon, it should be expanded to that of enhancing the positive and mitigating the negative effects of technostress through appropriate design. Third, it lays the groundwork for guiding future research in technostress through an interdisciplinary framing that enriches both the IS and the psychological stress literatures through a potential discourse of disciplinary exchange.
KW - IS design
KW - inter-disciplinary
KW - review
KW - techno distress
KW - techno eustress
KW - technostress
U2 - 10.1111/isj.12169
DO - 10.1111/isj.12169
M3 - Journal article
VL - 29
SP - 6
EP - 42
JO - Information Systems Journal
JF - Information Systems Journal
SN - 1350-1917
IS - 1
ER -