Rights statement: ©American Psychological Association, 2020. This paper is not the copy of record and may not exactly replicate the authoritative document published in the APA journal. Please do not copy or cite without author's permission. The final article is available, upon publication, at: 10.1037/vio0000276
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Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Ticket Inspectors in Action
T2 - Body-Worn Camera Analysis of Aggressive and Nonaggressive Passenger Encounters
AU - Friis, Camilla
AU - Liebst, Lasse S
AU - Philpot, Richard
AU - Rosenkrantz, Marie
N1 - ©American Psychological Association, 2020. This paper is not the copy of record and may not exactly replicate the authoritative document published in the APA journal. Please do not copy or cite without author's permission. The final article is available, upon publication, at: 10.1037/vio0000276
PY - 2020/9/1
Y1 - 2020/9/1
N2 - Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual- and organizational-level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactionalanalysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data were a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.
AB - Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual- and organizational-level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactionalanalysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data were a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.
U2 - 10.1037/vio0000276
DO - 10.1037/vio0000276
M3 - Journal article
VL - 10
SP - 483
EP - 492
JO - Psychology of Violence
JF - Psychology of Violence
SN - 2152-0828
IS - 5
ER -