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Trust and risk communication in high-risk organisations: A test of principles from social risk research

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Trust and risk communication in high-risk organisations: A test of principles from social risk research. / Conchie, Stacey; Burns, Calvin.
In: Risk Analysis, Vol. 28, No. 1, 02.2008, p. 141-149.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

Conchie, S & Burns, C 2008, 'Trust and risk communication in high-risk organisations: A test of principles from social risk research', Risk Analysis, vol. 28, no. 1, pp. 141-149. https://doi.org/10.1111/j.1539-6924.2008.01006.x

APA

Conchie, S., & Burns, C. (2008). Trust and risk communication in high-risk organisations: A test of principles from social risk research. Risk Analysis, 28(1), 141-149. https://doi.org/10.1111/j.1539-6924.2008.01006.x

Vancouver

Conchie S, Burns C. Trust and risk communication in high-risk organisations: A test of principles from social risk research. Risk Analysis. 2008 Feb;28(1):141-149. doi: 10.1111/j.1539-6924.2008.01006.x

Author

Conchie, Stacey ; Burns, Calvin. / Trust and risk communication in high-risk organisations: A test of principles from social risk research. In: Risk Analysis. 2008 ; Vol. 28, No. 1. pp. 141-149.

Bibtex

@article{efb76dc2bbe742c6bab93eebcb26125c,
title = "Trust and risk communication in high-risk organisations: A test of principles from social risk research",
abstract = "This study explored the effects of open communication about occupational risks on workers' trust beliefs and trust intentions toward risk management, and the resilience of these beliefs and intentions to further risk information. An experimental survey of 393 student nurses showed the importance of open communication in the development of worker trust in risk management. Consistent with the trust asymmetry principle, we found that the increase in trust beliefs following open communication was weaker than the reduction in trust following a lack of communication. Further, the level of trust developed through communication (or lack of) influenced the way that subsequent risk information was processed. Negative risk information reduced trust beliefs in nurses with already low levels of trust while positive risk information increased trust beliefs only in those with already high levels. A similar pattern of results emerged for nurses' trust intentions, although the magnitude of these effects was weaker. The implications of these findings for occupational risk management are discussed.",
keywords = "Asymmetry principle, organizational safety , trust beliefs , trust intentions",
author = "Stacey Conchie and Calvin Burns",
year = "2008",
month = feb,
doi = "10.1111/j.1539-6924.2008.01006.x",
language = "English",
volume = "28",
pages = "141--149",
journal = "Risk Analysis",
issn = "0272-4332",
publisher = "Wiley",
number = "1",

}

RIS

TY - JOUR

T1 - Trust and risk communication in high-risk organisations: A test of principles from social risk research

AU - Conchie, Stacey

AU - Burns, Calvin

PY - 2008/2

Y1 - 2008/2

N2 - This study explored the effects of open communication about occupational risks on workers' trust beliefs and trust intentions toward risk management, and the resilience of these beliefs and intentions to further risk information. An experimental survey of 393 student nurses showed the importance of open communication in the development of worker trust in risk management. Consistent with the trust asymmetry principle, we found that the increase in trust beliefs following open communication was weaker than the reduction in trust following a lack of communication. Further, the level of trust developed through communication (or lack of) influenced the way that subsequent risk information was processed. Negative risk information reduced trust beliefs in nurses with already low levels of trust while positive risk information increased trust beliefs only in those with already high levels. A similar pattern of results emerged for nurses' trust intentions, although the magnitude of these effects was weaker. The implications of these findings for occupational risk management are discussed.

AB - This study explored the effects of open communication about occupational risks on workers' trust beliefs and trust intentions toward risk management, and the resilience of these beliefs and intentions to further risk information. An experimental survey of 393 student nurses showed the importance of open communication in the development of worker trust in risk management. Consistent with the trust asymmetry principle, we found that the increase in trust beliefs following open communication was weaker than the reduction in trust following a lack of communication. Further, the level of trust developed through communication (or lack of) influenced the way that subsequent risk information was processed. Negative risk information reduced trust beliefs in nurses with already low levels of trust while positive risk information increased trust beliefs only in those with already high levels. A similar pattern of results emerged for nurses' trust intentions, although the magnitude of these effects was weaker. The implications of these findings for occupational risk management are discussed.

KW - Asymmetry principle

KW - organizational safety

KW - trust beliefs

KW - trust intentions

U2 - 10.1111/j.1539-6924.2008.01006.x

DO - 10.1111/j.1539-6924.2008.01006.x

M3 - Journal article

VL - 28

SP - 141

EP - 149

JO - Risk Analysis

JF - Risk Analysis

SN - 0272-4332

IS - 1

ER -