Protection to Australian communities from bushfire and other emergencies is provided mostly by volunteers. However, declining volunteer numbers have forced emergency service agencies to consider factors impacting adversely on volunteer retention. The current study provides an organisational perspective on the difficulties of balancing volunteering and family commitments through semi-structured interviews with managers of Australian volunteer fire-fighters. A thematic analysis of interviews identified several themes, including: volunteers' difficulty prioritising family needs ahead of brigade responsibilities; leaving household and business responsibilities with family members; a lack of time with family; and interruptions to family routines and activities. Findings are discussed in the context of existing research and a theoretical model of Work-Family Conflict, and inform recommendations for agencies to support families and minimise conflicts between volunteer fire-fighting and family life.