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Welfare that works?: the Universal Credit information technology system and disabled people

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Welfare that works? the Universal Credit information technology system and disabled people. / Easton, Catherine.

In: Web Journal of Current Legal Issues, Vol. 20, No. 3, 15.12.2014.

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@article{f0098c33d7ec47bc85a2bdf9694a83f0,
title = "Welfare that works?: the Universal Credit information technology system and disabled people",
abstract = "An important aspect of the Universal Credit benefit reforms is the development of an information technology system to support online claims. While the initial aim that the programme would be “digital by default” has now been scrapped, it is envisaged that the vast majority of claimants will manage their claim through the use of electronic communications. This paper specifically addresses issues relating to disabled people{\textquoteright}s interaction with this system and the potential for marginalisation. It analyses the development of the Universal Credit information technology system, key potentially problematic aspects of its delivery and the need to provide support to claimants. Drawing on observations at an advice charity, conclusions will be made as to the extent to which the programme{\textquoteright}s online delivery could exclude disabled people in relation to their interactions with the State.",
keywords = "Universal credit, disability, information technology, welfare",
author = "Catherine Easton",
year = "2014",
month = dec
day = "15",
language = "English",
volume = "20",
journal = "Web Journal of Current Legal Issues",
issn = "1360-1326",
number = "3",

}

RIS

TY - JOUR

T1 - Welfare that works?

T2 - the Universal Credit information technology system and disabled people

AU - Easton, Catherine

PY - 2014/12/15

Y1 - 2014/12/15

N2 - An important aspect of the Universal Credit benefit reforms is the development of an information technology system to support online claims. While the initial aim that the programme would be “digital by default” has now been scrapped, it is envisaged that the vast majority of claimants will manage their claim through the use of electronic communications. This paper specifically addresses issues relating to disabled people’s interaction with this system and the potential for marginalisation. It analyses the development of the Universal Credit information technology system, key potentially problematic aspects of its delivery and the need to provide support to claimants. Drawing on observations at an advice charity, conclusions will be made as to the extent to which the programme’s online delivery could exclude disabled people in relation to their interactions with the State.

AB - An important aspect of the Universal Credit benefit reforms is the development of an information technology system to support online claims. While the initial aim that the programme would be “digital by default” has now been scrapped, it is envisaged that the vast majority of claimants will manage their claim through the use of electronic communications. This paper specifically addresses issues relating to disabled people’s interaction with this system and the potential for marginalisation. It analyses the development of the Universal Credit information technology system, key potentially problematic aspects of its delivery and the need to provide support to claimants. Drawing on observations at an advice charity, conclusions will be made as to the extent to which the programme’s online delivery could exclude disabled people in relation to their interactions with the State.

KW - Universal credit, disability, information technology, welfare

M3 - Journal article

VL - 20

JO - Web Journal of Current Legal Issues

JF - Web Journal of Current Legal Issues

SN - 1360-1326

IS - 3

ER -