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Why organizational and community diversity matter: The emergence of incivility and organizational performance

Research output: Contribution to Journal/Magazine › Journal article › peer-review

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Why organizational and community diversity matter: The emergence of incivility and organizational performance. / King, E; Dawson, J.F; West, Michael et al.
In: Academy of Management Journal, Vol. 54, No. 6, 12.2011, p. 1103-1118.

Research output: Contribution to Journal/Magazine › Journal article › peer-review

Harvard

King, E, Dawson, JF, West, M, Gilrane, V, Peddie, C & Bastin, L 2011, 'Why organizational and community diversity matter: The emergence of incivility and organizational performance', Academy of Management Journal, vol. 54, no. 6, pp. 1103-1118. https://doi.org/10.5465/amj.2010.0016

APA

King, E., Dawson, J. F., West, M., Gilrane, V., Peddie, C., & Bastin, L. (2011). Why organizational and community diversity matter: The emergence of incivility and organizational performance. Academy of Management Journal, 54(6), 1103-1118. https://doi.org/10.5465/amj.2010.0016

Vancouver

King E, Dawson JF, West M, Gilrane V, Peddie C, Bastin L. Why organizational and community diversity matter: The emergence of incivility and organizational performance. Academy of Management Journal. 2011 Dec;54(6):1103-1118. doi: 10.5465/amj.2010.0016

Author

King, E ; Dawson, J.F ; West, Michael et al. / Why organizational and community diversity matter: The emergence of incivility and organizational performance. In: Academy of Management Journal. 2011 ; Vol. 54, No. 6. pp. 1103-1118.

Bibtex

@article{c9655381773146a893f0887788451e37,
title = "Why organizational and community diversity matter: The emergence of incivility and organizational performance",
abstract = "Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.",
author = "E King and J.F Dawson and Michael West and V Gilrane and C Peddie and L Bastin",
year = "2011",
month = dec,
doi = "10.5465/amj.2010.0016",
language = "English",
volume = "54",
pages = "1103--1118",
journal = "Academy of Management Journal",
issn = "0001-4273",
publisher = "Academy of Management",
number = "6",

}

RIS

TY - JOUR

T1 - Why organizational and community diversity matter: The emergence of incivility and organizational performance

AU - King, E

AU - Dawson, J.F

AU - West, Michael

AU - Gilrane, V

AU - Peddie, C

AU - Bastin, L

PY - 2011/12

Y1 - 2011/12

N2 - Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.

AB - Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indices relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of the community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context, and imply that intergroup biases manifested in incivility toward outgroup members hinder organizational performance.

U2 - 10.5465/amj.2010.0016

DO - 10.5465/amj.2010.0016

M3 - Journal article

VL - 54

SP - 1103

EP - 1118

JO - Academy of Management Journal

JF - Academy of Management Journal

SN - 0001-4273

IS - 6

ER -