Final published version
Research output: Contribution to Journal/Magazine › Journal article › peer-review
Research output: Contribution to Journal/Magazine › Journal article › peer-review
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TY - JOUR
T1 - Wisdom, decision support and paradigms of decision making.
AU - Mackenzie, Adrian
AU - Pidd, Michael
AU - Rooksby, John
AU - Sommerville, Ian
AU - Warren, Ian
AU - Westcombe, Mark
N1 - This paper reports on the development of a process and software tool to support the elicitation and negotiation of requirements for complex systems with multiple stakeholders and dynamic uncertainties. The process and tool have been used by a defence organisation for developing requirements for new underwater battlespace technologies and by a UK Government department for the early stages of an in-house information system development. This paper reports on work from the EPSRC funded Wisdom project and has an industrial co-author. RAE_import_type : Journal article RAE_uoa_type : Computer Science and Informatics
PY - 2006/4/1
Y1 - 2006/4/1
N2 - Many decision support tools have been developed over the last 20 years and, in general, they support what Simon termed substantive rationality. However, such tools are rarely suited to helping people tackle wicked problems, for which a form of procedural rationality is better suited. Procedurally rational approaches have appeared in both management science and computer science, examples being the soft OR approach of cognitive mapping and the design rationale based on IBIS. These approaches are reviewed and the development of Wisdom, a procedurally rational decision support process and accompanying tool, is discussed and evaluated.
AB - Many decision support tools have been developed over the last 20 years and, in general, they support what Simon termed substantive rationality. However, such tools are rarely suited to helping people tackle wicked problems, for which a form of procedural rationality is better suited. Procedurally rational approaches have appeared in both management science and computer science, examples being the soft OR approach of cognitive mapping and the design rationale based on IBIS. These approaches are reviewed and the development of Wisdom, a procedurally rational decision support process and accompanying tool, is discussed and evaluated.
KW - Decision support
KW - Cognitive mapping
KW - Wicked problems
U2 - 10.1016/j.ejor.2004.07.041
DO - 10.1016/j.ejor.2004.07.041
M3 - Journal article
VL - 170
SP - 156
EP - 171
JO - European Journal of Operational Research
JF - European Journal of Operational Research
SN - 0377-2217
IS - 1
ER -